Back to support

Are there parental controls and how do they work?

The CTV App has parental controls that allow you to require a PIN when viewing content rated above the age level set on a profile. You can set a user's viewing level in their profile. Only a Master Profile (account holder profile) can change a user's permitted viewing level.

To set a PIN/passcode on a profile, go through the 'Edit your profile' screen in your profile menu. Click on 'Edit' next to the PIN field to set or change a PIN.

To delete a PIN, click 'Edit' next to the PIN field and select 'No' next to question that asks if you want to protect the profile with a PIN. Then click 'Save'.

The Parental Controls setting will be applicable for your account across devices and platforms that the CTV App is available on except set-top boxes.

Please note that any parental controls settings on your TV provided through your service provider will not apply to the CTV App or website.