Sign-In and activation

CAN I WATCH CONTENT FROM THIS CHANNEL WITHOUT SIGNING INTO AN ACCOUNT?

If you do not have an account, you can still catch up on new episodes of many of your favourite shows for a limited period. However, if signing in with an account, you can access more on-demand programming, plus stream live feeds of CTV and CTV TWO.

I DON'T SEE MY TELEVISION PROVIDER LISTED?

Bell TV, Bell Aliant, Bell MTS, Eastlink, NorthernTel – FibreOp, Rogers, SaskTel, Shaw, Telus, Access Communications Co-Operative Limited, Cable Cable, CCAP, Execulink Telecom, Gosfield North, Hay Communications, Cable TV, NorthwesTel, NRTC Communications, Source Cable Limited, tbaytel, TCC, Vianet, V Media, Westman, Wightman and WTC Communications are the distribution partners that currently carry access to CTV programming, but we're in talks with all television service providers to get it in your hands. If your provider isn't listed, you can help by calling and letting them know you are interested.

CAN I PLAY VIDEO ON CTV AND THE CTV APP FROM MORE THAN ONE DEVICE AT A TIME?

Members of a household can stream CTV programming concurrently on up to two devices and also watch content via the set-top box at the same time.

HOW MANY DEVICES CAN BE LINKED TO ONE CTV ACCOUNT?

You may have up to five devices connected to your CTV account at any time. However, you may only watch two video streams at the same time.

CAN I USE THE CTV APP WHEN TRAVELLING WITHIN CANADA AND THE U.S.?

CTV.ca and the CTV App can be used anywhere in Canada on your mobile device or computer, however, it is not available for use outside Canada.

I AM HAVING PROBLEMS SIGNING IN / I FORGOT MY LOGIN INFORMATION

Don't worry, it happens to the best of us. Contact your TV provider at:

Bell TV: 1.888.759.3474 or mybell.bell.ca/Registration
Telus: Alberta or British Columbia residents: 310.6988
Bell Aliant FibreOp: 1.866.FIBREOP (342.7367) or bellaliant.net/myaccount
Bell FibreOp: 1.866.FIBREOP (342.7367) or fibreop.ca/myaccount
NorthernTel: 1.866.FIBREOP (342.7367) or fibreop.ca/myaccount
Eastlink: 1.888.345.1111
Cable Cable:1-866-887-6434 or care@cablecable.net
Rogers: 1-888-764-3771
SaskTel: 1-800-727-5835 or sasktel.com/support
Source Cable: techsupport@sourcecable.net
Nexicom: 1.888.639.4266
NRTC: techhelp@nrtco.net
WTC: 613-507-9000 or support@wtccommunications.ca
Vmedia: 1-855-333-8269 or support@vmedia.ca
Northwestel: 1-888-423-2333
Access Communications: 1.866.363.2225 or customer.care@myaccess.coop
Hay Communications: 1.888.831.4333
Mitchell Seaforth Cable TV: 1.226.302.2341
Tuckersmith Communications: 1.888.263.8225
Wightman Telecom: 1.888.477.2177
Execulink: 1-866-706-1994
Tbaytel: 1-800-264-9501
Vianet: 1-800-788-0363
MTS: 204-CALL-MTS (204-225-5687)


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