Privacy & Security

WILL CTV GO USE MY PERSONAL INFORMATION/DATA?

CTV will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.

DO I NEED TO DISABLE MY ANTI-VIRUS SOFTWARE OR ANY FIREWALLS IN ORDER TO ACCESS CTV.CA ON MY COMPUTER?

CTV.ca operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of CTV.ca to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it's okay to access CTV.ca. To make CTV.ca an exception to your computer's firewall, go to your Internet service provider's online Help section and follow the instructions. For firewalls at work, you will need to contact your company's Information Technology department.

DO I NEED TO ADJUST ANY WEB BROWSER SECURITY SETTINGS ON MY COMPUTER TO WATCH CTV GO?

When you log in, you’re logging in with your TV Service Provider username and password. Because we don't ever see your username or password, to watch CTV content, your browser must enable "Third Party Cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine.

The following links can provide more details:
Remove third party cookies on Firefox
Remove third party cookies on Chrome
Remove third party cookies on Internet Explorer
Remove third party cookies on Safari
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