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Cinema ordered to pay $10K in damages for search
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CTV.ca News Staff
Date: Mon. May. 25 2009 7:29 PM ET
A Quebec court has ordered a cinema to pay $10,000 in damages after staff searched patrons' bags and turned up smuggled snacks and birth control pills -- and in the process violated their privacy rights.
The incident happened in 2007 when a woman took her two daughters to Cinemas Guzzo in Montreal to watch the film "Shrek the Third," said CTV Montreal's Rob Lurie.
Staff at the theatre were searching customers' bags for video equipment that could be used for movie piracy.
Security guards didn't find any video equipment in the family's bags, but did turn up a large selection of snack food, which they asked the family to take back to their vehicle, Lurie said.
"They did so willingly. But they continued the search of the bags and while searching they also uncovered some birth control pills belonging to the older daughter," Lurie said.
"Needless to say the mother was not pleased to find out in this manner that her daughter had those pills in her possession."
The woman then filed a lawsuit over the alleged privacy violation, seeking $60,000 in damages.
The judge ruled Monday that the cinema must pay $10,000 in compensation to the family over the incident..
Vince Guzzo, vice-president of Cinemas Guzzo, told CTV Montreal that the judge ruled cinema staff can still search bags, but must follow stricter rules when doing so.
"What the judge is saying is we could search bags, the problem is we have to tell people at the moment of purchasing the ticket with a sign at the ticket booth," Guzzo said.
"And we're not allowed to put our hands in your bag, which is totally understandable. I don't want to put my hands in your bag. In fact, leave the bags in the car."
With a report from CTV Montreal
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I applaud the budget, even though Health Care and education may stay unscathed. Sadly this cannot last and I worry to later this year where cuts will become enviable. If anything, this provides the Wildrose Alliance plenty of ammo when an election is called.


Comments are now closed for this story
Pure (Passing) Laine
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The only thing more absurd than $25 + for some candy and popcorn is the price of the movie ticket itself!
If I want to bring a chocolate bar and some sweet tarts in, I gonna do it.
Typical Quebec, abusing authority. Where do they train thier employees? The License Bureau?
Theatre Goer
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A theatre that searches my bag or pockets will never get my business.
Pat
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david
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chicomak
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Sherry
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C in Calgary
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Where is the privacy commisioner when we need him?
Roby-D
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Also, why not simply have a staff member (usher) stand at the front of the theatre to watch for video equipment during the showing, rather than scaring people away from your business.
Tomm
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Nelly AB
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Tricia in Ontario
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I realize they say that they can't make a living unless they sell their snacks - if that's the case, then their business model is wrong and they should negotiate a different deal with the movie studios/distributors. Having a license to rip people off for $3.50 on 25¢ worth of popcorn is pathetic.
Smith
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The day my bag is searched when I go to the theatre is the last time I go to the theatre.
I hate being ripped off by the ticket prices and I hate even more when getting ripped off for overpriced concessions.
Movie theatres will soon be a thing of the past. These guys need to realize that and stop abusing your customers if you want to stay in business at all.
B. Kelley, Ontario
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Al in NB
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This all makes me glad I don't like movies anyway. Last time I saw a movie in theatres, I was in Mexico, where that sort of stuff doesn't go on anyway.
Kat
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Chris
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Dan from Northern Ont
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Matt
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This family consented to the search, then complained when they found something legal yet embarrassing.
This is WHY we should have a right to privacy even if we "have nothing to hide".
That being said if they were only searching for and only only consented to a search for video recording devices, the other items should not have been noted.
realist
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Mr. B.
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I guess it depends where you go.
The junk they sell is all crap & overpriced. Don't blame people bringing in their own stuff.
BB
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Last time I went to a theatre, and they made a fuss about my bag, I offered to take out anything they asked specifically for, like a weapon, or recording stuff. But they asked about snacks. I admitted I had a couple of candy bars and explained why I had them. They insisted I leave them in my car and if I needed one I could purchase it at their snack bar.
I told the seventeen-year-old who was acting as snack cop that he could go to hell, in those exact words, and asked for my money back so I could leave the theatre. I never did see that movie. I wrote to the producers of the movie and told them why they lost a pair of tickets on that location with a copy to the head office of the theatre chain.
I got an apology from both. The theatre chain sent me a couple of complimentary tickets which I gave to the local kids sports auction so they could make some money on them. The movie producers sent me a DVD of the movie. I kept that.
lulu
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Searching personal property - no way,no how.
With prices the way they are at theatres, I just don't go.
If we all stayed home for a few months - the owners might see the light.
James
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deal with it, don't allow staff at theatres to randomly rummage through your bag. they don't have the right to dump it out, simply look inside for a recording device.
how small are they now? what's the point
TimT
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Perhaps people should make it a point to avoid them for a while in protest. They will understand a huge drop in revenue.
R
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Adam
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richie
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Shawn
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As for bringing food into the theatre, unless they reduce their prices, everyone will be bringing food from home.
As for the elder daughter and her birth control pills, they should Guzzo again and get the $60,000 they asked for, 10,000 is nothing for a company like Guzzo who rips everyone off already with their drinks and popcorn.
I for one will ban Guzzo until they STOP searching people's bags.
paul
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meerkat
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Ron
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Go figure this Quebec case went as far as it did though. This is the province where the father was sued by his daughter for grounding her.
This really should be in the international section of the news anyways. The law of Quebec is not the same as Canada and the province is a nation of sorts. We (Canadians outside of Quebec) actually can't even compare to this story. It's really like news from the States.
Click!
dave
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"The only thing more outrageous than the prices they charge for their junk is the number of people who are stupid enough to pay them."
I couldn't have put it any better.
Bring only small snacks
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Steven Leblanc
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Tony in Mississauga
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If the theatres in U.S. and Canada go on strike then the studios will have to listen eventually.
WHAT!
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Joel Bain
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If a film has been running in a theatre for over four weeks, then they might start to take a bigger cut of the admission. However, for the first three weeks, the studio gets the bulk of the revenues.
The theatres have to stay in business and honest to God, they are not making much of any profits. I am with the other people who say that the concessions are too expensive for what they are, BUT I also realize that it is their main source of income to pay their employee wages and general operating costs. I occasionally buy concessions to support the theatre, though it is not often, since I can't afford it.
Nonetheless, don't call them bandits unless you understand what type of financial situation they are operating under.
I don't know whyyyy, she swallowed a fly...
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realist
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DOUGB
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Mario in Ottawa
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I enjoy going to the movies for the big screen experience. However, this draw has its limits. If anyone ever insists on searching me, that'll be the last time I ever go.
I'm tired of being treated like a criminal not just by movie theatres, but by businesses in general. I'm your _customer_ for crying out loud. I will do business with the easiest company to buy from.
fokinel
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Marco D, Burk's Falls
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Joel in ON
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I would let a couple of teenagers search though my medicine cabinet for $10k any day of the week. In fact, I would be happy with a measly $100 for the whole ordeal!
I'm sure the family had suffered tremendously by the searching and will need months of counseling to move on - $10k worth? Gimme a break; cry me a river!
Matt
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Actually two parties can enter into pretty much any contract not explicitly prohibited by law.
An adult can consent to a search.
Guido
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Hollywood crap isn't worth it!
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If Canadian theaters start doing this regularly then not only will I stop going but out of contempt for the capitalist freaks who think making a billion instead of just 300 million is worth our dignity and rights, I will download that movie FOR FREE!!!!!
Something I don't currently do, BTW.
But will feel no guilt if they see fit to steal my rights!
It's bad enough I have to pay a tax on blank cds for MY OWN FREAKING PHOTOGRAPHY!
Because they ASSUME I will be breaking copyright.
This is all way out of hand and the idiots who are making these policies should know that people will only put up with so much.
And then it will backfire.
Quite frankly all these artists who support their 'employers' doing this should know that they will lose fans.
That goes for actors and musicians.
Who said these people SHOULD be so rich, anyway?
When in history have musicians and actors been so filthy stinkin rich?
It seems to me it has only made their art less relevant and crappy.
Hollywood is crap anyway.
Bob
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We all know they make their $$$ off the food versus the movie. Maybe the movie stars are being paid tooooo much.
If they could live on only $10 million per year the prices just might come down.
Keep on suing for these searches thay'll stop them....thats a lot of popcorn sales.
Harv
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Oh by the way "Mr Smith" if you would quit downloading movies which is illegal, maybe movie theaters would quit charging so much.I agree that the price of popcorn and drinks are way too high but pirating isn't right either.
D.W, Wood
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Leonard
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Paul Ease
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1 more reason to copy fight.
Happy Canadian
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If you have nothing to worry about,why do you worry about a search !! you only worry if you have something to hide !!"
You're willing to give up your personal privacy to anyone who wants to invade it just because you have nothing to hide? you deserve what you get!!
Many people have given up so much to provide freedom for Canadians, and your willing to just give it away!
Are you some kind of government dupe? Trying to gain more invasive actions by government and corporations over the citizenry?
SOMEBODY THAT KNOWS SOMETHING
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simple: if you own property in canada you can demand certain things, if not the offenders can be removed for tresspassing. Ex: no yellow shirts on my property. If you wear one, I can remove you or arrest you. there are many GOOD reasons for our laws in place. take some time to understand them THEN comment. as far as i am concerned, great ruling by the judge. all sides come out with justice except that girl has some explainning to do to her parents !!
James
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I stopped going when prices hit $11.00 for entry, and pop and popcorn cost $10.75. I read now its $12.50 entry.
I though I would miss my frequent movie nights, but I don't
GO CINEMAS!!!
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Andrew
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If you don't like the prices stay home!!!!
Whats the point in complaining anyway. If you think its so abusive try opening your own cinema with 2$ snacks and see how long you will last hahaha
pea doubleyew
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I will go again, but I'm just waiting for the bank to approve the loan.
Trav
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AylmerBob
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The judge was just wrong.
island girl
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Shirley
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So, how can you keep searching bags without invading the privacy by physically putting their hands in the bag and to protect the privacy of the individual (ex: daughter got caught for having birth control pills and the mother saw this and never knew her daughter was taking that) ,,,
Solution:
1- Have open cubicals, with only side walls to hide what is being search, so this way, no one else will see what you have in your bag
2- Let the individual empty their own bags (avoiding the employee from rumbling threw the item themselves).
What do you think? Would this not be a way to avoid what happened?
Shirley
Upset Mom
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134 and counting
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Jo
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I myself take in healthy snacks and will not stop.
Like I, everyone should stop paying the outrageous prices and perhaps they will then lower the prices. So don't complain about the prices if you are willing to pay. Don't be a victim to their extremely over priced junk. Go to dinner or lunch before going to the movie.
wally from Montreal
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Gregory D
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"If you have nothing to hide why worry about it."
My friend people have a right to privacy. How far do we go! For example would you be OK with cavity searches even though you have nothing to hide? Maybe strip searches or xrays. Or would it be OK for walmart to strip search everyone leaving the store in case they stole something?
There should be limits on private enterprises ability to search customers. And in fact there are limits for police to search peoples personal bags.
amazing