CTV News | Consumers warned of acai berry Internet scams

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Consumers warned of acai berry Internet scams

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CTV.ca News Staff

Date: Monday Mar. 23, 2009 11:55 AM ET

If you've spent any time online, you've probably seen them: the ads for diet products made with the trendy berry açai. But you may want to think twice about signing up for one of these diets.

The consumer advocacy group, the Center for Science in the Public Interest, is warning that not only are the diets questionable, many are offered through an online scam.

There's no evidence whatsoever that diet pills made with açai (pronounced a-sigh-EE) will help flatten tummies, cleanse colons, enhance sexual desire, or perform any of the other commonly advertised functions, the CSPI warns in a news release Monday.

What's more, many of these pills are offered through "free, risk-free" 14-day trial offers that are really part of a scheme called "negative option" advertising.

The companies offer samples of the products but then charge the customer's credit card month after month unless the consumer cancels the order.

CSPI senior nutritionist David Schardt, who authored an exposé of the scam in the April issue of CSPI's Nutrition Action Healthletter, says oftentimes, there is little that police can do.

"If Bernard Madoff were in the food business, he'd be offering 'free' trials of açai-based weight-loss products," Schardt said in a statement Monday.

"Law enforcement has yet to catch up to these rogue operators. Until they do, consumers have to protect themselves."

The Better Business Bureau in the U.S. released a statement this January warning consumers to be wary of website offering acai berry-related weight loss products, saying it has received "thousands" of complaints from consumers.

In many cases, when customers try to contact the company and cancel their subscriptions, they are forced to sit for more than an hour on hold. Additionally, some consumers have complained of unauthorized charges on their credit card or bank accounts for products they did not order.

Others have had trouble cancelling their subscription using the email addresses provided. In some cases, the address did not work or the complainant continued to be billed despite multiple emails.

Several customers reported they were eventually forced to close bank accounts and cancel credit cards to stop the charges.

Connecticut Attorney General Richard Blumenthal has taken up the cause along with the CSPI to expose these scams, reminding consumers of the old adage, "If it looks too good to be true, it probably is."

"There are no magical berries from the Brazilian rainforest that cure obesity -- only painfully real credit card charges and empty weight loss promises," Blumenthal said in a statement.

"Aggressive acai berry pitches on the Internet entice countless consumers into free trials promising weight loss, energy and detoxification. These claims are based on folklore, traditional remedies and outright fabrications--unproven by real scientific evidence. In reality, consumers lose more money than weight after free trials transition into inescapable charges."

He has promised to continue to investigate misleading nutrition and health claims and take action under consumer protection laws when possible.

Acai began attracting attention in 2005 with word that the Brazilian fruit's juice was especially high in antioxidants, which are thought to slow or preventing the oxidative damage from oxygen from free radicals.

The CSPI says in fact, acai juice has no more antioxidants than grape, blueberry, or black cherry juices. What's more, there is no credible evidence that antioxidants in themselves can promote weight loss.

In early 2008, acai got a jolt of publicity when the berry was mentioned in a segment on the Oprah Winfrey show by Dr. Mehmet Oz, who wrote the "You" series of health books with Dr. Michael Roizen. A guest on Rachael Ray also discussed an acai beverage.

Since then, ads on Google, Facebook, and major websites have steered consumers to sites with names such as OprahsAmazingDiet.com, DrOzMiracle.com, rachaelray.drozdiet-acaiberry.com with such teasers as: "Lose weight with Oprah's favorite diet secret!" "Eat the berry that Dr. Oz calls the 'No. 1' superfood!"

Winfrey, Oz, and Ray have all publicly disassociated themselves from the sites that make unauthorized use of their names.

A disclaimer was added to the Oprah website last month that reads: "Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any açaí berry product or online solicitation of such products."

Comments are now closed for this story

Becky of Calgary
said
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Thank you for reporting the scam. Yes 14 day trial sounds good but if you have to produce a cc first then it's usually a rogue Co. behind it.
Since they have your cc they can charge whatever they want so it's not really a 14 day trial but a purchase.I quit and erase when I come to the cc info.
Only exercise works unfortunately


Bob in Lewisporte
said
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I got sucked in to one of those "negative option" scams a few years back. Threatened Internet Fraud etc. Finally got my money back..

No more!!


MuskyBuck
said
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What this report fails to mention in anyway is that Canada is a Natural Health Product industry that is regulated.

This means that unlike in the US, manufacturers and distributors of herbal products are all Health Canada approved or they are found, removed from market or even charged by RCMP.

You will find reputable dealers of products at reputable health stores across Canada.

However with that being said, the US is not. It is a mess, filled with snake oil salesmen and even worse, criminals who dupe consumers by adding generic pharmacueticals into their 'herbal' products.

The real problem here is Health Canada and Border Services work together to stop the illegal trade at the border.

Large loads of unregulated herbals will get stopped and sent back.

But one Canadian making an online retail sale will not as small packages are impossible to detect and send back.

The problem is that the US is a gutter for this type of crap, as a Health Canada approved company owner here in Canada for five years now, I've seen it all.

I've also seen the US continue to degrade as 300 million people below us realize that there is many sheep in the world that will buy whatever they can 'describe' in a website.

Health Canada could prevent a lot of this by spending money directed to informing Canadians to NOT purchase medicines or herbals on line and then as I've done, explain why in an educational and rational manner.

If people in Canada knew that anyone and I mean anyone in the US can brew up a mixture in a bathtub, encapsulate it, throw it into some nice packaging and then sell it....believe me most wouldn't even attempt procuring these dangerous and stupid items.


island girl
said
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Before ordering any supplements through the US online beware. My husband ordered some vitamins and we kept getting more and more sent and our credit card kept getting billed even though he'd only ordered once. Turns out they automatically put you on a continuous send-out list sending more than you can ever use. You have to pay to mail them back and trust them to credit your card. If they say they never received them back, they won't credit you. SHOP LOCALLY!


KJ in Kingston Ontario
said
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Noni, Goji, now the Açai snake oil joins the long and ignoble scamming history as an elixir of wealth.

Something tells me the list will continue to grow juicier.


Al in ont
said
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I am ashamed to say that I fell for this one. Namely, it is on facebook. I complained to Facebook folks. They start charging around 100$ a month, and nothing arrived! I was lucky, I got the charges reversed except for one. Since that one was beligerant when I called, my CC company said they would refuse to pay it.

One MAJOR detail I didn't notice in the article (I did only skim it) is that they SELL your info to ther companies who happily charge your CC and you get even more of nothing for huge prices!



vee dub
said
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If all it takes for Oprah to recommend a book to make the author a millionaire, or talk of a berry to have these lemmings dive in blindly, then I say that these people deserve a dose of reality. In a world of lemmings, you're bound to have a couple scavangers looking for a quick and easy meal. Has human mental evolution stopped? I fear the dolphins and dogs may surpass some of us in several generations.


Rick in NB
said
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Why do these companies exist? Because we are lazy. If you are old enough to vote, than you know that there no magic diets nor forebidden fruit discovered that works. You are tring for a Hail Mary pass.
Thanking CTV for this info is redundant. Nothing works except proper diet and exercise. Anything else that seems to work will be unhealthy. If you injest 2500 calories, you have to burn 2500 calories or you gain weight.


MuskyBuck
said
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@ KJ in Kingston,

Easy there big fella. Our company has been legitimatley researching Goji for four years now.

What I can tell you as fact is this:

You haven't done your homework if you refer to this item as Goji.

It is Lycium Barbarum and as a pharmaceutical grade extract it has been proven medically to be the best daily supplement available on the market for a variety of different reasons.

The problem is that all you've heard about is Goji Juice.

Goji Juice is the best example of marketing gone haywire.

There is little to no benefit to drinking Goji Juice everyday, at worst most of what is available is not even Goji derived.

This is getting back to my main point which is US manufacturers taking advantage of people who don't know what they are doing when researching and making their own buying decisions.

Health stores in Canada have been carrying this joke item for too many years because you the customer have been pointing to magazine ads from the states and demanding they carry it.

I hate Goji Juice and everything it stands for but as a researcher I also understand the worst damage that the Goji industry does is damaging the authenticity of Lycium Barbarum.

The two are NOT the same in anyway.

To the people who seek out and buy herbals on the net, would you do the same with pharma-drugs?

Would you be buying generic knockoffs from a lab in India?

Of course not. Why are you so gullible in believing that medicinal herbs can't be any different?

Why is it you don't even realize that buying drugs or herbs on the net from another country isn't extremely illegal and dangerous?

The main problem here is the nieve tendencies of the average person sitting in front of a computer.


Neil
said
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Yep, my wife did this and it has been a HUGE PAIN getting them to reverse the charges to her credit card! Never again! We did manage to get the charges reversed though. We found other people charging us for things that we didn't order on her credit card. THIS IS A HUGE SCAM!!! DO NOT FALL FOR IT!!!!


Cindy
said
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I fell for it, too. I was able to get my CC to reverse the charges after sending them a copy of a bunch of complaints about this outfit that was sent to the U.S. Consumer Protection branch. But now, the charges have been re-issued on my CC. I'm afraid to open my next CC bill even though the product stopped coming. Scary stuff. I learned my lesson the hard way.


Nancy
said
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A similar scam got me this winter-I ordered Menopause medds from the states and they sent me me extra-the bill was only 8.50 but they charged me $120 the next month.


EricB
said
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Anybody who gives their credit card number to any of these pseudoscientific scams deserve what they get. Homeopathy, colon cleansing, detoxifying, magnets, you name it.

It is nice to see a warning, but sad that it's even needed.


Jockey Grace
said
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What is the hugest scam market in North America? YUP. Weight Loss products... Everywhere you look there are weight loss ads... Magazines, newspapers, tv, etc... AND it's so easy to scam people who pretend like they've tried everything to shed the pounds and actually believe that doing something for 7 or 14 days will give them results. It's ignorance and laziness.
The top 3 things you can do to lose weight is: eat fresh foods, exercise daily, and sleep well. Period.
I can't believe people are that easy to convince.


Randy in San Jose CA
said
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My wife signed up for a "free trial" and got sucked into the "negative option" scam.
After many phone calls and much arguing most of the charges were reversed.
Later we started getting suspicious overseas charges on that account.
Fortunately B of A spotted them and froze the card immediately. It was a pain for a couple of days while we got a new card issued, but I must say I am happy at how efficient the bank was at stopping that part of the fraud. The "big bank" did their job well that time!


Alex (Toronto)
said
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Unsolicited commercial email is sent by fraudsters. Who knew?


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