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What you need to know about the Do Not Call List
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CTV.ca News Staff
Date: Mon. Sep. 29 2008 11:11 PM ET
Canadians tired of having their dinners interrupted by telemarketers can now register their home and cellphone numbers with a Do Not Call List.
Those who want to register a phone number can go to www.LNNTE-DNCL.gc.ca or call 1-866-580-3625.
Telemarketing companies also have to register and purchase a subscription to access phone numbers they will be required to block from their calling lists.
But many companies are exempt from the new regulations, including registered charities, newspapers, political parties and polling and market research firms.
Also exempt is any company a caller has had business with in the past 18 months.
To solve that problem, Michael Geist, a law professor at the University of Ottawa, has created a third-party Do Not Call List to pick up the slack.
"Once you exclude the political parties and survey companies, who is left?" Geist told CTV.ca.
Geist runs iOptOut.ca, a web service that allows users to register their phone numbers to block calls from exempted companies. The site issues an opt-out request on the user's behalf.
So far, 50,000 people have used it to make a total of five million opt-out requests.
"Many people will be disappointed when the number of calls they receive doesn't diminish," Geist said of the official Do Not Call List.
Canadians can also visit the Canadian Marketing Association's Do Not Contact service, located here. There is also a movement dedicated to reducing paper-based advertising, called the Red Dot Campaign.
The Canadian Radio-television and Telecommunications Commission (CRTC) says because it has the power to enforce the new policies, Canadians will receive fewer telemarketing calls after they register.
"I think we'll soon see a reduction in the numbers of calls, but over time it will increase as companies and organizations become more and more compliant," Denis Carmel, spokesperson with the CRTC, told CTV.ca. "Some organizations could be oblivious of those rules and their responsibilities today, but over time I'm sure that everybody will understand their responsibilities and will be in compliance."
A new poll suggests Canadians have high hopes that the DNCL will be a successful venture.
A VoxPop survey has found that 61 per cent of Canadians are sure that despite exemptions to the list, they will still get fewer telemarketing calls.
Canadians can also ask to be added to the internal Do Not Call lists of exempted companies, which the CRTC also has the power to enforce.
The CRTC can levy fines of up to $1,500 to individuals who violate the new rules and up to $15,000 to corporations.
The exemptions are similar to those associated with a similar U.S. registry, which has been very successful at reducing the number of telemarketing calls that Americans receive, according to VoxPop.
A Harris Poll conducted in the U.S. last October found that 91 per cent of respondents received fewer telemarketing calls since registering with the list. Fifty-nine per cent of respondents said they received far fewer calls, while 18 per cent reported that they did not receive any telemarketing calls after joining the do not call list.
To date, more than 145 million people have registered for that list.
"The success of the U.S. do not call list suggests Canadians are right to believe their no-call list will be an efficient barrier against unwanted telemarketing calls," VoxPop spokeperson BrendanWycks, executive director of the Marketing Research and Intelligence Association, said in a statement.
VoxPop is a campaign by the MRIA designed to advance free speech through public opinion surveys.
Research suggests the list will be quite popular with Canadians.
A Harris/Decima survey found that 72 per cent of Canadians will add their numbers to the DNCL.
However, the survey, conducted on behalf of Pitney Bowes Canada, showed some businesses may be unaware of the new guidelines for telemarketing.
While 73 per cent of business owners know of the list, about 61 per cent of small business owners said they were unaware they could be fined for violating the new policy.
Companies will first get a warning letter in case they were unaware of the new regulations, Carmel said.
If a company continues to violate the rules, it will get a "notice of violation," which they can contest.
The CRTC would then rule if the company broke the rules and issue a fine.
Companies forced to scale back their telemarketing operations do have options. The Harris/Decima survey found that 52 per cent of respondents would prefer that companies solicit first-time business from them via the mail.
Forty-nine per cent said they also prefer hearing from companies they already do business with through the mail.
Direct mail marketing is a cost-effective way for companies to reach consumers, experts say.
According to the Direct Marketing Association, each $1 spent on direct mail marketing leads to $11 in sales, which is twice the return of any other advertising medium.
The companies have 31 days to add new numbers to their do not call lists.
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I applaud the budget, even though Health Care and education may stay unscathed. Sadly this cannot last and I worry to later this year where cuts will become enviable. If anything, this provides the Wildrose Alliance plenty of ammo when an election is called.


Comments are now closed for this story
Ron in Regina
said
I guess I will have to continue using the air horn every time these stalkers call.
Phil
said
More fuel used to cart more paper adds, in recycling?
Is there a do not deliver list for our mailboxes?
Shrug! Here we go again!
Andrew
said
I've tried to contact the CRTC regarding illegal telemarketing practices before and they refer me to the phone company. The phone company then refers me to the CRTC. Will there finally be an actual complaint process, or will the phone companies still just try to charge me to block offending callers?
DB Cooper
said
I've done this for years and I rarely get more than 1 telemarketing call every 2-3 weeks. No big deal.
Joe
said
Companies that conduct polls, surveys and market research are also allowed..."
Doesn't this cover just about all of the most offensive telemarketers!!?
What's the point of registering if all of these are still allowed to harass us?
pp
said
"I am so excited - I just can't hide, I know, I know, I know, I know, I want it!!!! I want it!!! "
This will be the BEST thing since sliced bread!
I am SOOOOO tired of being in the barn waiting for a call from the Veterinarian or other important call and getting these @$$&*^% call me and then try to get them off the darn phone - I just hang up on them...
"Hello is this the lady of the house?"
CLICK
I learned long ago that I have CONTROL of the phone at my end!!! hahaha!
Come on tele-botherers - get off your arses and get real jobs...
Albert F Bowden
said
Jim-Surrey
said
Charities are the worst offenders always with their hands out when we have our families to look after and should not be guilted into helping someone else's family because someone has been negligent in doing it themselves!
How is that OUR problem??????????
Erin
said
Doug Grassie
said
Jenn
said
It all boils down to money talks and politics hasn't changed anything.....again.
BIG SURPRISE.
Nancy in Ontario
said
adam Toronto
said
Karen
said
Glenn, Cochrane Ab.
said
hutchicj
said
GMan
said
John
said
I can understand that telemarketing calls are annoying, but using an air horn? That is abusive. Ordinary canadians work at telemarketing companies because they have to. Nobody chooses telemarketing as a career. There are a lot of very intelligent, caring people who are working in the industry. Blasting somebody's ear is assault. Is it so terrible to say "no thank you" twice? It's not perfect, but it's not physically damaging.
Brad
said
kwitshadie
said
Jenna
said
Carol from Ontario
said
Jen
said
LAC
said
Nick in Gatineau
said
Elizabeth M
said
If it is true that you use your air horn, I hope you are one day charged with assault. Do you not know the damage that can be done to someone's ear through its use? A lot of these people are just kids looking for jobs, or just people who have no other opportunities. Shame on you. I bet you are someone who would complain if they weren't working, using the system.
BC Wet Coaster
said
Many telemarketers are not even in Canada, but from overseas. And even assuming that the majority of telemarketers were in Canada, by registering you are giving telemarketers your contact information which is what they wanted in the first place.
Hello ... is this thing on? Think McFly, think!
Terry
said
geebee
said
Look, this will be a lifesaver.
One cannot trust displayed phone numbers or claims from the representative about the
source of origin. Both can be spoofed.
Such calls are treated as a nuisance and reps are asked if they are who they claim to be, with the information they want to peddle, then pop it in the mail.
Thank you very much, some of us actually do business that way !
Keith in Brampton
said
As to the impact this will have, I expect one side effect will be increased abuse of the telemarketers who DO call, even if exempted, because people will have expected their enrolment on the registry to have taken care of the problem.
Not that I have a problem with that...
George
said
As for mailed ads; I just put them back in the mailbox to be delived . . . well to whoever is on the other end in the postal service. I am sure they collect them all and recycle them. Don't they??
Greg Trolley
said
Louis-Paul in Markham
said
It should be setup as a "You may Call" list that has expiries of no more than 90 or 180 days. That is, IF I sign up specifically for it, then that organization may call me. Otherwise. NO! DO NOT CALL! EVER!
Home phones should be treated as private property with the right of the owner to ban any and all trespassers from it. Especially polital parties and charities.
If I want a call, I will ask for it.
Ron in Regina
said
Seriously, I hum them the HNIC theme song that CTV bought and then remixed and then ask them to name the Canadian Prime Minister. If they get that right, I tell them I will buy whatever they are selling if they can name the provincial and territorial capitals, west to east.
Joy
said
Susan in Ottawa
said
Personally, I would prefer the default as *do not call*. Then if I want to get the calls I could register for a *please call* list.
Frank
said
maggie c
said
RR
said
I don't pay the monthly charge for my home phone so telemarketers can use it. Tell them you don't do any business over the phone.
Na na na na, na na na na...
said
So at least this is a start. Several times I have politely asked Berkshire-Hathaway to remove me from their list and, while somewhat polite themselves, not once have they complied. They, however, are history come tomorrow. Buhwhahwwhwawhaha!
nc in alberta
said
I have a "don't call me I'll call you" policy even when it comes to companies I already deal with so I don't even want to hear from them unsolicited.
I wish they did not allow so many exemptions especially I really hate hearing from political parties.
bunny
said
But my GF gets a ton of them, so it will be good for her.I fully intend to put my name on this list.
Dave
said
Don't think it'll happen? Don't fool yourself.
As for me, I'll continue to politely say no and ask that I be removed from any mailing lists. This approach has worked well, so far.
Vercingetorix
said
Stef
said
Candy Sundre
said
Ed Lenarcic, Toronto
said
Maryline in Edmonton
said
LG
said
My home, my phone, my time, my space...they have a right to invade that? No.
Double for the pre-recorded messages.
Pretending to be a child
said
jo
said
And for those comments about the air horn? I have used a whistle on someone. After politely refusing to donate money to some fund, the person began calling me every 5 minutes for an hour. After I *hopefully* broke their eardrum, the calls stopped.
Donna M
said
JOON YI
said
Dale Wilson - Edmonton
said
Dee Elle
said
lacluont
said
roy
said
Jay in Ottawa
said
If you think a phone call is an invasion of your privacy, then get rid of your phone and go live in a cave.
Here's some advise for you. When you get the next t/m call, HANG UP!
Alan W (Alberta)
said
A lot of people who call to do phone surveys aren't there because they enjoy the job... In my case, I'm working market research because the good paying job I HAD (doing tech support for an American ISP) vanished into thin air. Get a real job you say?... Sure... I'm a student.. I'm working that job to put me through school to become a teacher.. So what "real job" do you propose I work in for the next 4 years that works around a class schedule? Where I live if, the answer is a job at McGreasyBurger or work in a bar. Been there, done that. Never again. So I have to unfortunately call and ask for 3 minutes of your time so that I can buy groceries and pay my tuition... Would you rather be paying my welfare cheque or would you complain about THAT too? Just some food for thought... Oh, and.. "thank you for your time".
FrankCanadian
said
You might want the deal or you might not. There's no gun to your head.
They don't call after 9 p.m. They don't offer the deal to your children. And they usually don't bother you again if you don't participate the first time.
So you get a call at an inconvenient time, do you holler and scream at your relatives or friends.
Of course not, you suggest will call back. If you don't maybe the persistent friend or relative will get the message.
Or you can report them for disturbing you.
CG
said
And yes I will be adding my name to the list!!
Not going to answer phone anymore
said
I come home and want to enjoy my night not be harassed by anyone -- political party, newspaper or someone offering me insurance on my debt on my credit card.
As far as I'm concerned no one should be calling me at home for business reasons unless I legitimately need to hear from them or have asked them to call me in the first place.
John in the Prior
said
Ask if you can get their home number and discuss their particular issue when they are at home. When they say they don't want to be called at home, then you say "now you know how I feel" and hang up
Fred
said
We've found the best and surest way to cut down on these calls is simply to not answer at all. Yes, the phone still rings, but with Call Display we can see who's calling and if we don't recognize the number, we don't answer. Period. Eventually they get the message and give up.
BC Wet Coaster
said
> You might want the deal or you might not.
I do not, never did, wasting my time.
> They don't call after 9 p.m.
Wrong, they do. They call at any time of the day or night. I have to turn my ringer off after 10 because I sometimes get calls after 12 midnight.
> They don't offer the deal to your children.
They do worse: they phish for information and deceive my daughter into giving out our personal information (address, demographics).
> And they usually don't bother you again if you don't participate the first time.
You are wrong again. If you participate they will continue to call for business because you are a form of revenue for them. They will sell your name on a list of people considered 'sure bets'.
> So you get a call at an inconvenient time, do you holler and scream at your relatives or friends.
Friends and family are not attempting to sell me something I don't want or worse: commit fraud. Many telemarketers do.
> Or you can report them for disturbing you.
I once used that line and the fellow on the other end of the call was in India. Do you know what his words were? "Go ahead." Then he hung up.
This registry will do one thing: allow telemarketers worldwide to address you by your first name when they call, nothing more.
Lynn
said
Lynn
said
GMan
said
Dave T
said
Take 2 minutes and listen to their speil. Pretend you are interested. When it seems reasonable, say that you want their product and you have to go find your credit card. Then put the phone down on the counter. Go on with your life. About every 2 minutes or so, pick it up and give them an update about the credit card search. See how long you can keep them waiting. My record is 14 minutes.
If everybody did this, it would kill the telemarketing industry. By hanging up on them, they are making another phone call and bothering another person immediately. If you can keep them from making more calls, then they won't make any money. If they don't make any money they will quit. Making no money is the only way that they will quit.
So come on, keep them on the phone, don't hang up on them. Think of how many less calls they could make if instead of 5 second hang ups, all their calls were dragged out. It works!
Tire of the Annoyance
said
Walter Filipas
said
Concerned : Vancouver Island
said
DeeDee in Peterborough
said
Anne Ottawa
said
Vince
said
Yes there is a Do not deliver junk mail. It is called the Canada Post Red Dot Program. You get the sticker from Canada Post and put it on your mail box. Voila, the mailman stops delivering junk mail.
BRAD IN NB
said
FINALY SOMEONE WITH A BRAIN IN THEIR HEAD. I WORK IN A CALL CENTER AND WONDER WHY SO MANY PEOPLE ARE RUDE ABOUT IT. JUST ASK ME NICELY AND I'LL TAKE YOU OFF THE LIST. BE RUDE AND I'LL PUT YOU ON THE LIST.
YOU GET FURTHER WITH SUGAR THAN YOU DO WITH STONES.
Jack from Hamilton
said
Dennis From Toronto
said
the clock is ticking . . .
Dick Gunther
said
CB Calgary
said
DO
said
Jo
said