CTV News | 'Buck stops' at Maple Leaf Foods, says president

Top Stories -   

'Buck stops' at Maple Leaf Foods, says president

Viewer

CTV News Video

CTV News: Rosemary Thompson on the company
CTV National News: Rob Brown on the human toll in the outbreak
CTV Toronto: Chris Eby with more on the outbreak
CTV Newsnet: Maple Leaf Foods CEO updates crisis
CTV Newsnet: President and CEO of Maple Leaf Foods Michael McCain takes questions from the press, part one
CTV Newsnet: President and CEO of Maple Leaf Foods Michael McCain takes questions from the press, part two
CTV Newsnet: President and CEO of Maple Leaf Foods Michael McCain takes questions from the press, part three
CTV Newsnet: President and CEO of Maple Leaf Foods Michael McCain takes questions from the press, part four
CTV Newsnet: Quebec health officials on how the increase in listeriosis cases in the province may be linked to Maple Leaf Foods
CTV Newsnet: Bill Curry, Globe and Mail
Canada AM: Gene Grabowski, a crisis expert, says a lack of transparency and inward looking statements has hurt the company's stature
Canada AM: Bob Kingston from the Public Service Alliance of Canada discusses the way the industry conducts safety checks
CTV National News: Janet Dirks on Harper addressing the meat recall
CTV Toronto: Queen's Park Bureau Chief Paul Bliss examines the political fallout
CTV British Columbia: Correspondents look at what stores are still selling the recalled products
CTV Calgary: Reg Hamptoon speaks with concerned Calgarians
CTV Edmonton: Meat recalls revitalize small-time butcher shops
CTV Winnipeg: Rachel Lagace on fears the listeria could spread through blood supplies

Font-size:      Share  Print  Comments(43)

CTV.ca News Staff

Date: Wed. Aug. 27 2008 6:51 PM ET

The president of Maple Leaf Foods is defending the federal food inspection system and said his company is taking full responsibility for the ongoing national outbreak of listeriosis.

Michael McCain said that Maple Leaf must bear the cost of the outbreak and is accountable for fixing the problem.

"I absolutely do not believe this is a failure of the Canadian food safety system or the regulators," he said at a news conference in Toronto on Wednesday afternoon. "Certainly knowing there is a desire to assign blame, I want to reiterate that the buck stops here."

"We have an unwavering commitment to keep our food safe, and we have excellent systems and processes in place but this week it's our best efforts that failed not the regulators or Canadian food safety system."

McCain said the Canadian Food Inspection Agency has a full time office in the affected Toronto plant and agents are at the facility whenever the plant is active. McCain said the agents are responsible for auditing Maple Leaf's systems and processes while doing their own testing.

"CFIA inspectors are on site every time the plant is operational. They are in the plant they are there physically, I understand every time the plant is running," he said.

However the President of Agriculture Union of the Public Service Alliance of Canada said earlier Wednesday that the CFIA's new safety tracking system is actually keeping inspectors out of processing facilities and in the office.

Bob Kingston said inspectors want more on-site time to ensure safety requirements are being met.

He said inspectors like the new system, which was implemented last March, but feel it is simply lacking resources.

"The inspectors that are part of our union have expressed a concern that it's simply keeping them too much off the facility floor where they used to actually get a chance to walk around and get a better feel for things," Kingston told CTV's Canada AM on Wednesday.

The new system requires federal inspectors to do random product tests only three or four times a year at a plant. Additionally, meat packers need to only test each type of product once a month, reports The Globe and Mail.

"They've introduced basically a documentation system that better tracks what activities take place both by the plant and by our members who inspect for the CFIA," said Kingston.

"The system is supposed to make it more regimented, make sure that everything happens in a particular fashion and from that perspective it would be good."

Kingston said directly linking the new program with the recent deadly listeria outbreak would be "wild speculation."

Still, he said the "added workload, in terms of the documentation, certainly doesn't have them feeling really comfortable about the amount of time they get to spend looking at things like sanitation and observing clean-up procedures."

It is still unclear when the Toronto plant at the centre of the outbreak will reopen. McCain says they will not reopen the plant until an investigation aimed at narrowing down the possible root of the outbreak is completed.

McCain said investigators are looking several things within the plant such as drains and drainage systems, flooring, potential for temperature variability in the ovens and are "pouring over the data" in search of root cause.

"Because listeria is so widespread in our environment that root cause for certain is unlikely but they continue to seek it out at least to narrow it down," said McCain.

The Public Health Agency of Canada said there are 29 confirmed cases of the outbreak strain in the country with 15 deaths; 12 in Ontario, and one each in Saskatchewan, B.C. and Quebec.

At the time of the outbreak, only one federal inspector was assigned to audit paperwork for the plant. The inspector also had to monitor several other plants, reports The Globe.

Economic fallout

McCain's statement came as his company saw a better day on the stock market, after trading at its lowest level ever on Tuesday.

Maple Leaf Foods shares rose more than four per cent Wednesday, rebounding after hitting a new low a day earlier. The stock traded as high as $8.42 on the TSX on Wednesday, closing at $8.29 -- up 30 cents or 3.75 per cent -- on almost 2.6 million shares after falling to a new 52-week low of $7.95 Tuesday. The stock had a 52-week high of $16.25.

The massive recall of over 220 meat products and several class-action lawsuits related to the listeriosis outbreak are blamed for the company's economic downturn.

The cases were filed by Merchant Law Group of Alberta, which specializes in class-action suits. The law firm filed the lawsuits in Ontario, Quebec, Saskatchewan and British Columbia. It will file more suits against Maple Leaf within the week.

Plaintiffs Arthur Cole and Donna Hyland, who filed a suit in Ontario, are looking for $350 million in damages. Montreal couple Juanita Melvin and Thomas Guay were the plaintiffs for the Quebec lawsuit filed Tuesday. The couple got sick after eating Maple Leaf sliced turkey and ham.

Maple Leaf estimates the recall will cost about $20 million -- not including the potential impact on sales down the road.

With files from The Canadian Press

Comments are now closed for this story

Cathie
said

If the unions really thought things were this bad, why oh why did they not go public with this news?
I have no faith in the union or the CFIA or the food companies anymore. I was an inspector for a corporation elsewhere and we are very thorough and eveything must be documented. Where is the documentation? Where are the legal rules?



And the Blame Game goes on!
said

RE: Cathie

Thank you for your intelligent remark! i was scared to start seeing the comments on here, and waiting for the US style Lawsuits to pile up!

Im sick of the blame game..no one is taking responsibility or pride in their work anymore...just let it slide and deal with the "RED ALERT" when it hits!

maybe there are more people out there like you and I! it gives me hope!

not much..but some


Carl
said

Everybody likes to have their summer holiday. Explain that to the families of the victims.

This "officization" of field work is rampant in parks, fisheries, etc., etc. I can show you people fishing illegally (every day), park trails severely eroded with rusty metal-rebar sticking up vertically from rotten stairs (where a child could fall on it). I can show you a wharf at a popular public park with literal holes through rotten plywood ... And these are just things that you can SEE (unlike listeria).

I used to work for a nature trust. We spent most of our time doctoring computer files to make them look pretty. Aren't we a productive society.

God forbid that our field people should ever have to go to the field.

Maybe we should run our police & military forces this way.

My thoughts are with the families of the victims. We all have a duty to put more pressure on our elected officials to save other loved-ones. We are all at risk because our system is broke; this must not be tolerated.


Glenna
said

Here's the thing: it didn't need to go public. Yet.


Outraged
said

This is outrageous! Name me any other manufacturing category where quality control is done once a month! It should be done daily on every product line! This is food we are talking about here not plastic bottles...I feel this is yet another example of corporate greed dictating the need for profit above the need for safety. Shame on these people.


MRC
said

All I want to say is this: I have an uncle who's been a food inspector his whole life and he has no idea what work is; he's golfed 7 days/week his entire life!


Vingoe
said

So we have a system that is suppose to be better for the health of the public, however, we don't have the manpower to back it up. Hmmmmmmm, and that's suppose to help us?


Don H.
said

I'm guessing there will be a lengthy investigation which will cost the tax payers an enormous amount of money and will create a whole lot more paperwork but at the end of the day the recommendations will likely not get more officers in the field where they are needed. There's a good chance more paper trails will be formed to simplify the blame process when something happens but no actual steps will be added to prevent tragedies before they occur.


resp.
said

The honourable act of taking responsibility from our political and other leaders is certainly nonexistant.
We are living in times, where our leaders want the glory and nothing but the glory.
Walkerton: water safety
Superior Propane: Neighbourhood and dangerous material safety
Listeria Deaths: Food inspections and safety.
The horses have left the barn. We can close the barn door now.



Roger T
said

Cathie
If the unions really thought things were this bad, why oh why did they not go public with this news?.....

Because our Gov't has become too complacent and focuses on other countries internal problems while fogetting that we have problems here also. We tend to avoid internal problems by shifting blames to avoid bad press, sounds like our Gov't has identity crisis. Too proud to bash but too humilated to accept blames.


Giovanni
said

I find it unacceptable that we have a problem like this in a country like Canada, food safety should be a top priority, and we are one of the most taxed in the world, where is the money going


Gail
said

Re Cathie... Her remarks couldn't have said it better. Personal responsibility has taken a back seat to the blame game. There are a lot of people that think like Cathie, but don't speak up. It's about time we all did. There's a lot of blame to go all round. Mediocrity should not be tolerated, but striving for excellence is everyone's responsibility no matter what job you hold.


Rosie
said

So the union head says they are too busy and not enough resources.Typical union crap.something goes wrong and they place the blame elsewhere.Most of us can only dream of having a unionized government job with sick days,stat.vacation days,fat pensions.In this case ,I don't think it is the fault of inspectors but the plant itself.I just get tired of hearing unions whining ,especially gov't unions that I pay for through my taxes.


Ken P.
said

It's never the union's fault...give us more people...give us more money..

Maple Leaf not Forever
said

What happened to the mandatory micro hold for these products? Where was QA? How did these products make it out the door?


Mark
said

In response to Cathie....public sector unions are constantly highlighting resource short-falls and associated potential risks to employers before incidents or, as in this case, outbreaks. Often to no avail. If they were to raise the bell or blow the whistle, there would be no end to it. Kudos to them for offerring this observation now. If there is a connection, perhaps it will be seen as an issue to address in prevention cycle in the future.


original Sal
said

Food inspectors too busy?
HIRE MORE!


ross wilkie
said

Unionized civil servants should try working in the private sector where the balance sheet results dictate the work load.
Salaried workers in the private sector work longer hours, less holidays/leave and are goals driven. Hours of work mean nothing. It's results the count.


Marg
said

Cathie,

Did you not hear the news that back in July, that a govt. civil servant was FIRED because he leaked a govt. document showing this proposed new plan. He TRIED to get word out and was FIRED by this Conservative Govt.!

Now we find out that that system has been in place in the ML plant since March.


NH
said

I have not bought Maple Leaf products since the strike out west years ago. Profits are more important then food safety and employees are expected to do more work then is humanly possible. In Winnipeg they were hiring a lot of people and then laying most of them off just before they passed their probationary period, then they did it all over again, and management wonders why there is no pride or loyalty in the workplace. I am appalled that so many companies have been purchased by Maple Leaf, when there is no real competition then large corporations feel they can do whatever they choose. This was inevitable. Overworked employees equal accidents, repetitive stain injuries, stress and lack of cleanliness.


Doug BC
said

If this was something that happened on a regular basis,I would be very concerned.I am aware of how hollow that might sound to a victim,or the family of a victim.But I don't think we can be certain any policy will prevent ALL incidents like this outbreak.
That said,I think it is appropriate that there is a review of how this happened,and a strengthening of regulations to make sure those who handle our food supply are using the highest standards available in the process of handling of our food supplies.
This is another issue that requires immediate action.And without the bias of political partisanship or special interest lobbyists.
Just the science and the facts,please.


Matt
said

People , we have had very few "outbreaks" in our history as a country. Not everything is 100%. Okay maybe checking food once a month isnt enough....but can you handle the rise in taxes if every plant needed testing everyday??? I think not , you wouldn't even accept a tax increase to allow the government to buy more equipment for guys like myself working over in Afghanistan. How would you ever allow them to raise taxes for more food inspectors?? Oh yeah Unions should be banned for life!!


M. Cameron
said

It seems to me that the entire food inspection system needs an overhaul.


Miss Led
said

As a person who was employed in the food manufacturing industry I have to question the new CVS system that now governs these federally Registered food manufacturing facilities. Previous to the CVS system the CFIA would perform quarterly audits of these facilitiues, these audits reviewed the plants written policies, procdures and onsight observation of the production, these audits were performed outside of the weekly visits by the overseeing inspectors. The new CVS program that was introduced in March of 2008 does not require such audits, audits are now only performed when a plant has a record of infractions for none compliance, the situation that has come to light with ML may have been prevented if the quarterly audits were still in place. As for the other facilities, the sandwich making facilities that now have recalls for the products they manufacture in the atlantic provinces, how did they not catch this earlier. One facility stated that they used a ML beef product on a production day by "Fluke" as the product they usually use was not available. How did this happen, all of these plants must keep a detailed record of the ingredients that they use, simply replacing an ingredient when it is convienient is not permitted as this now changes the registered recipe and keeping in mind that these facilities must have a letter of analysis provided with each meat lot shipment that they recieve to ensure that it has passed bacteria testing. Why was this not caught at the receiving of these ingredients at those facilities, obviously they recieved the ingredient without the letter of analysis.

So again I must question the CVS system that now has changed the roll of CFIA inspectors, the inspectors are only doing the job that CFIA has asked them to do, if the system has changed that is the governments fault not the inspectors. The system allows for these plants to cheat and cut corners not the inspectors.


MSP
said

did you know that the CFIA inspectors are paid by the companies, in this case, Maple Leaf and not by the Federal government as some people think.


francis adams
said

O.K. Just where do U hire the needed people, that are qualified to do these inspections. Was this a lack of cleanliness, or something else. We have had lots of threats against our country, what better way for them to be carried out.
Just asking, but would like to hear an honest answer. Seems to be happening all too often.


Tough Love
said

Self serving public sector unions are always claiming there aren't enough of their members and the solution is to soak the taxpayer by hiring more.

From my own work, there are lots of regulation-mandated inspectors who do an outstanding job and who aren't on the golf course 7 days a week.

The solution is to have non-unionized unbiased inspectors.



Ron
said

And this would have stopped the outbreak? Maple Leaf is accepting responsibility instead of shifting blame. What would have CFIA inspectors done? They have an office in the plant. If they think they could have avoided this contamination, CFIA should get off their arses and on the plant floor.


Laura
said

Is this product banned from all stores now? I went to Maxi in Pointe-Claire Quebec and seen tons of maple leaf products still on refrigerator and freezer shelves.


Laureen
said

YOu know what folks.
We are never completely safe. Planes crash, cars crash, buildings burn down, medical staff make mistakes and bugs sometimes get into food. Maple Leaf has 100 years of good service and clean slate. They are experiencing an once in 100 year event. I admire Mr. McCain's integrity and I will buy Maple Leaf again.


jason
said

RE: Cathie

you cant blame the union from not going public the inspectors follow the procedures set out by CFIA and your MPs who brought in this new system you are as much at blame if you are concerned why dont you ask for access to informantion!

im sure at your job something you dont like you go straight to your boss and tell him you dont like how things are done. Do you?


Shawn
said

First I would like to say that my heart goes out to all of the people affected by this, I can not imganie your pain.

No matter what the policy or procedure, as long as there is a human element, there will always be a potential for this kind of thing. If a butcher makes one wrong cut, you could have ecoli mixed in to the meat. And this doesn't just apply to food but anything.

I feel that Maple Leaf foods is doing a good job with handling this and when this is all cleared up I would continue to buy their products.

I would also hope that this doesn't need to go to court and that the victims are approached by Maple Leaf and given appropriate compensation for their loss to help the families keep the same standard of living, etc.




Lynn
said

Participation doesn't end when a voter makes an X.
Where do you think these budget surpluses come from? Only taxes? It comes from cutting corners. Happens in the private sector happens in the public sector.


Lillian
said

This plant is in Ontario. Why is the McGuinty government never mentioned? At the time of the Walkerton tragedy, Mike Harris and his government were under fire and are still mentioned in these postings. Could these inspectors at Maple Leaf Foods not be somewhat like the Cable brothers who were really the ones at fault for Walkerton? The media has chosen to let the Ont. Liberal government off the hook. I wonder why.


Kris
said

I like the way Maple Leaf is handling this. As of tomorrow I'm going to start buying more of their meat.


Laurie
said

I cannot believe this. Food is a neccesity of life, not a luxury. I am tired of all our foods poisoning us, and company's basically do the math for their financial losses, and watching the death toll rise, before they figure they better start the recall. No one is looking out for consumers and we have to basically assume all food is tainted until proven otherwise. I don't care when this plant opens, they only cleaned it up because they HAD TO. Imagine what other plants are like? It always about the money rather than human safety. I am sure the heads of these plants don't eat the food produced there.


janet thorson
said

Folks,

Here is the new reality. If you want meat, find a farmer and buy directly from him. Its cheaper, safer and tastes better.


Yoyoma
said

Wow, I'm going to support Maple leaf when this is over. For the CEO to come out and say "It's OUR fault!" is admirable. Congratulations!


Jack in BC
said

Our society is lazy. The fact that we purchase ready made sandwiches is proof enough of this.

It is a matter of scale. If I make my own sandwich with meat that I purchased from a local butcher, cooked it, and cut it myself, then if I become ill from Listeria it was because of my own handling mistake. The illness would stop with me and my family.

However, if a large corporation mass produces the meat and sandwiches and Listeria appears, you get a country-wide tragedy.

I feel sorry for the victims and their families. This shouldn't happen but I cannot blame Maple Leaf because, as another post mentioned, they've been in business 100 years and this is their first problem. Outbreaks happen, just look at SARS, even when you do your best to protect against them.

Maybe Canadians need to think about truly brown bagging it and make their own sandwiches (and salads - remember that problem too). Are you really that busy?


karen from a ranching family
said

sometimes bad things happen. the company has not once laid blame on any other factor, other than there own systems. give me a break...the majority of products being recalled have only been for precaution sake and to try and save consumer confidence. this is longstanding, reputable company who is trying to do the right thing. the remaining products on shelves have been deemed safe and i have utmost confidence that maple leaf has done everything possible to warn the public and correct the situation. i completely agree to support the local farmers and ranchers HOWEVER, there can be similar problems with their products and without inspection and safeguards, the risk can be the same or higher. i think people need to calm down and educate themselves versus laying blame and saying this is all about the all mighty dollar. i say thank you and congrats to mr. mcaain and maple leaf for handling this with grace and honesty.


Sid
said

I have to give kudos to Mr. McCain. Though tragic an event that this is and will be for the near future, it is refreshing to see a corporate head place the buck squarely where it belongs and take the pro-active measures to rectify the situation. The proof of the pudding will come when we see Maple Leaf properly compensate the victims in as much as one can compensate for the loss of life and suffering.

As far as Government and unions are concerned, you could write volumes about what they hide from the public. As far as I'm concerned, neither could manage a wet paper bag morally, nor ethically, let alone properly.

We need to keep these things in mind when we go to the polls. Makes me sick when I see the millions of our tax $$ going to build a training center in Afghanistan, but we neglect to bolster our food inspection agency (among many other domestic needs) so that Canadians can have some peace of mind about the safety of our food.


Kirk
said

In responce to Tough Love. union or no union the gov't still must be held accountable for their lack of policies to better protect unsuspecting citizens the company seems to have accepted their faults but the CFIA and it's union need to be held to higher standards obviously. No ome can do this single handedly it must be done at the federal level and we all know that it does not get done unless we as citizens push for it to happen. Unfortunatly bashing the union will not fix this problem but only makes it worse for the individuals who are represented by this union. They are not bad people just people like all of us, in this case I think that it is clear that the system failed not only us but them as well.


MrTarget
said

Unions do go public with this sort news. But it's rarely listened to by the public... until something tragic happens. Whistleblowers do the same... and are ignored, fired or otherwise second guessed until either the media picks things up or again, something tragic occurs.

Don't think that this will be the end of it either. There are other large holes in our various federal inspection systems which will result in future problems. But until something significant acutally occurs, people are not interested.

We'll see what comes of it. But being the cynical person I am, once this media storm blows over, it'll probably be back to business as usual. Government and senior civil servants will continue to tell you what you want to hear, and the people doing the work will continue to be second guessed and ignored.


Share with your social Network:

 

Advertisement

Contest
Recalled Meat

Recalled Meat

UPDATED: Here is the full list of recalled products from Maple Leaf Foods

User Tools

About the tools

Need to get in touch with CTV? You can email the CTV web team using the 'Feedback' button.

Share it with your network of friends

Share this CTV article or feature with your friends. Click on the icon for your favourite social networking or messaging system, and follow the prompts.

Share this article with Facebook

Share this article with Digg

Share this article with Newsvine

Share this article with delicious

Share this article.
Send Email

Share this article with Twitter

Share this article with StumbleUpon

Share this article with Reddit

Share this article with Yahoo! Buzz