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Ottawa threatens regulation of text-message fees

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Canadians fume over messaging charges

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The Canadian Press

Date: Thu. Jul. 31 2008 11:15 AM ET

LEVIS, Que. — Industry Minister Jim Prentice raised the prospect of federal regulation Thursday in his continuing battle with Canada's biggest telecom companies over new text-message fees.

Prentice has publicly chastised Bell Canada (TSX:BCE) and Telus Corp. (TSX:T) over their plans to charge 15 cents for each incoming message to cellular telephone customers who do not subscribe to a text-message bundle as part of their calling plan.

The charges could apply to unsolicited spam, including promotional messages sent by the telecom companies themselves.

The Industry minister said he's already met with George Cope, the CEO of Bell, and plans to meet with Telus CEO Darren Entwistle sometime in the next eight days.

"We don't have a heavy regulatory burden on the cellular industry," Prentice told reporters during a media availability outside a Conservative caucus planning session.

"That's something that we have tried to maintain in Canada. At the end of the day, consumers do need to be protected," he added.

Prentice maintained he is not signalling that the Harper government is leaning toward a regulatory response.

But in the same breath, he pointed out that stopping text-message fee increases through regulation is an "alternative" being pursued by the European Union.

Having raised that option, Prentice made a pointed note that Canadian telecom companies are well aware he holds the power to regulate them.

"Beyond regulation, we can have the discussion that we've had and I think it's a respectful dialogue that we have with the cellular industry," said Prentice.

"I think they're cognizant of comments that ministers make -- and they're aware that the telecommunications industry is regulated largely by the minister of Industry."

Prentice, and the Conservative government, have already bucked small-c conservative, free-market ideology this year by refusing to permit the U.S. takeover of Vancouver- based space technology firm MacDonald, Dettwiler and Associates (TSX:MDA).

Prime Minister Stephen Harper's Tories became the first Canadian government ever to use legislated powers under the Investment Canada Act to outright bar such a foreign acquisition.

Asked whether the Conservatives shouldn't just permit competitive forces to sort out the cellphone industry's billing practices, Prentice said he's simply responding to popular demand.

"I think we have been taking an approach that is responsive to Canadians, responsive to the concerns that we've heard," he told a questioner.

"We've not taken any heavy-handed steps, to use your term. We simply indicated we were concerned about the charges that were being proposed. We thought they were at variance with what consumers expected."

Bell's new charges are to take effect Aug. 8, with Telus wading in on Aug. 24.

Canada's cellphone market is dominated by three major players -- Bell, Telus and Rogers Communications Inc.(TSX:RCI.B).

Rogers Wireless customers are not charged for incoming text messages.

Comments are now closed for this story

G
said

Almost makes one just want to break thier cellular contract with these large companies and take the hit of breaking contract, Then go with one of these no-frills discount cell companies.
Banks have been nickel and dimeing customers for years now these cell companies are doing the same thing.
The person has no control over who or when someone text message them and should not have to pay for someone elses text. Even cell companies send out text messages to people, are they gonna send out more texts now that they think that they can charge for them......
charge for text msg, charge for system access fee, charge for 911 fee....all they extra charges saty in the phone companies pockets.

WHEN IS THIS GONNA STOP....


JWV
said

Just a way for the telecom companies to make more money. And guess what? With the charge for unsolicated texts being implemented, the telecom companies will now sell advertising time so they can make that additional 15 cents. Another excuse to make more millions.


Frank Buchan
said

Better than regulation would be a class action lawsuit. Junk spam is bad enough, but charging the recipient for the acts of the spammers is criminally foolish. Better to stop the spam, perhaps? But I guess that would slump revenue potential.


Kevin in Toronto
said

You know, it actually is possible to have text messaging disabled on your cell phone. I've done it with Bell and with Rogers. When this is done, you cannot send or receive text messages.


IT Manager from Edmonton
said

It is the duty of any government to provide a legislative framework that (within their jurisdiction) defines a fair and balanced, common sense legal framework in which business can operate. Fairly compete with a set of rules that is good for both the consumer and the business.

It is not their duty to meddle in the day to day affairs of any business despite what the Socialists would say. I'm talking to you Mr. Dion!

I think it's very reasonable (and since telecommunications is a federal matter) that the federal government consider amending the laws to prevent such gouging. Technology changes and the laws governing it must adapt with the times. Just becuase some smart person at a telco figured out a way to charge us all for something that has always been free does not mean we sit idly by and say "Oh well". This time the government would be right to intervene.


Al
said

To Kevin in Toronto:

Yes people can entirely disable SMS on their phones, but many people, like me, still want to do occasional texting (like a message every other day). It's is totally not worth signing up to a 250/2500/unlimited SMS plan so we just pay the 15 cents per message we send. Since we chose to send the individual messsages, we accept the cost.

However, we cannot control the individual SMS messages we receive, so we should NOT have to pay for messages we did not solicit.


Matty
said

One proven method to stop this garbage. Give up your cell phone. Hit them where it hurts in the pocket book. I have already dumped my cell phone and am sticking with a land line. Guess what? Just like before cell phones I find living without one is pretty easy.


Nayah
said

I am a Bell customer and I do pre-paid; I do not have a contract as my cell usage does not call for it. I already have to pay for outgoing texts & now incoming as well?! I feel as though I am being penalized because I choose not to have a contract. I also think it is a money grab; these big companies are making big dollars and we as customers are getting "nickle'd & dime'd". Something does need to be done about how these companies can charge & what they can charge for. It is beyond ridiculous!


Thomas Traynor
said

I disabled my ability to send and/or receive text messages within five minutes by calling Bell. The cell phone is for my convenience only and it is used only for emergencies. I don't want to receive (or pay to receive) messages or solicitations on that phone. Call your carrier and let them know that you don't want text messaging and why you are removing that option.


Don
said

For those of us who have a hearing disability,using text messages is a necessity. Having to pay for every inconceivable text message, sent, or received, could prove to be a great inconvenience, and very expensive for all.


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