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Canadian teachers unpaid in Japanese ESL woes

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Sana Qadar, Special to CTV.ca

Date: Saturday Sep. 22, 2007 11:21 AM ET

Some Canadian English teachers are among the thousands of worried workers left without prospects and paycheques in the wake of vast financial problems for Japan's largest private language school.

Nova Group, which has 900 schools, employs about 7,000 foreign workers -- more than any other Japanese company.

Thousands of young Canadians have worked for Nova since it launched in 1981. When the yen was strong and the Canadian dollar weak, it provided post-college employment to pay off student loans, and offered a cultural exchange opportunity and valuable work experience.

Nova's Toronto recruiting office wouldn't comment Friday on the problems, or say how many  Canadians are currently working  for the company in Japan. (Sept. 23 update: Foreign Affairs in Ottawa says there are 668 Canadians working at NOVA schools across Japan.)

The school's financial problems have been getting front-page treatment in Japan, and Australia, where the majority of the foreign teachers come from.

The problems stem from an advertising scandal and rapid over-expansion that began four years ago. Problems worsened in June, after Japan's Ministry of Economy, Trade and Industry (METI) imposed a six-month ban on the practice of signing students to long-term contracts.

The ban came after a Japanese court ruled Nova had lied about its services and cancellation policies when soliciting students. Their practices were similar to the methods North American gyms often use sign clients to long-term contracts.

The ban led to a sharp decline in revenue when many of the 400,000 students ended their enrolment abruptly. Facing a cash-crunch, Nova began delaying the payment of salaries to foreign teaching staff and Japanese staff.

On Friday, foreign teaching staff was supposed to receive their overdue paychecks. Instead, they received a fax expressing "greatest regrets" and a promise that salaries will be paid next Tuesday.

"All the procedures for depositing the salaries have been completed. However ... these were not completed in time to deposit the salaries today," read the fax.

This was the latest in a number of faxes that have been sent since July, all of which announce delays in salary deposits.

All this has left Canadian Nova employees frustrated and angry. Randy Poehlman, a teacher from Thamesville, Ont., even organized a small protest on Thursday in Osaka, where Nova's head office is located.

He held up a sign: "Quit Nova now, they have no money to pay teachers or debts" in Japanese and "Nova is insolvent" in English and Japanese.

In the blog letsjapan.org, Poehlman writes: "I stayed until 12:20 p.m. and made Japanese people aware. The media, including a reporter and photographer ... did show up ... to discuss the situation. Sadly, not many instructors came, but a few did offer their support."

Julie Chalmers, a University of Ottawa graduate originally from Sudbury, began working for Nova three years ago in Kyoto. She decided not to renew her recently expired contract, but is still waiting to receive her salary for August and September.

"Nova is such a huge company that it never really cared about its workers. We are all just numbers and the huge turnover rate shows just that," she told CTV.ca.

Chalmers said Nova owes her about $2,600 for the month of August and estimates she's due $1,700 for September. "I have no idea how I'll get my money," she said.

Business grad thought Nova would turnaround

Calgary-born Nabil Khan arrived in Japan two months ago, along with his fiancée. He was aware of Nova's problems relating to the METI ban, but felt the company's problems could be easily fixed given that Nova commanded the largest share of Japan's multibillion-dollar private English teaching industry.

"When METI imposed the ban I saw no reason they couldn't come out ahead ... I looked at it from a strictly business point of view, many companies have been hit with much larger fines and penalties ( Exxon after Valdez for example) and have made adjustments and come out ahead.

"The image of Nova was tarnished in the Japanese public's eyes, but apologies and a true commitment to customer service would have fixed it. But nothing changed the company kept up its usual plan of operations. And to this day there seems like there is no one at the helm and we are on the Titanic as it is going down."

Khan studied business at Memorial University in St. John's and wanted to learn about Japan's culture and language while seeking business opportunities in the country. He saw working at Nova as a way to get his foot in the door.

"I am owed over $2,000 from Nova and I don't think I'll see it. I have accepted it and am now looking for another job before there are another 7,000 teachers doing the same ... at the moment, I look at it as volunteer work."

Nova announced Friday it is closing about 200 of its 900 schools, many of which are located near train stations around the country. The company is hinting at further announcements next week.

In another fax sent to instructors on Friday, Nova CEO Nozomu Sahashi tried to reassure employees, writing: "The dark clouds that have been hanging heavily over us will be cast aside. I said previously 'the darkest time is before the dawn' and finally the first light of dawn can be seen ... there will be no concerns regarding salaries from next month onwards. I cannot announce further details at the moment."

Please Add Comments( )

nrb
said
0 0

Nice opinion piece, very subjective and biased. While it makes reference to actual facts, the writer of this piece does not present a balanced opinion and is aiding to the fear mongering many former and disgruntled employees are disseminating. I am an unpaid employee of NOVA. My salary has been delayed three times this month. However, my professionalism did not start and will not end with a paycheck. These are very difficult times and it will take team effort to pull through. The situation is out of my control, but I gain nothing by complaining.


Phillip in Finland
said
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Some years ago, I was offered a job to teach English as a foreign language in Japan, and then thought better of it and went to Finland instead. The reason: the amount of money that the schools in Japan were offering was for more than what my experience could ever negotiate. A school in Finland offered to pay me what I expected, and so I took the job.


Nancy B.
said
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Maybe some of those teachers can move to Alberta to help reduce the worker shortages!


jtg
said
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I completely agree... teachers are a bit scared at what will happen, but the greatest majority of people are sticking around just to see what will happen and go down with the ship, if it so happens to go to that. Creating more trouble for the company will neither help the company nor keep those 7000 jobs.


Eric
said
0 0

I'm a former Nova teacher who left in July to go home to Vancouver. I had no problems with the company while I was there, but now I'm still waiting for my last paycheque which is weeks overdue!

Supposedly It's on it's way now, but it's still scary. Hopefully most of the teachers there will have jobs for the next year.


PLZ
said
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NRB: the "balanced opinion" you are looking for is in the facts. These teachers did their job and now want to get paid. How is that unprofessional? NOVA is at fault here. They should be ashamed.


Beverly Hartford
said
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Nancy, It is good to know that they don't speak English in Alberta. I always wondered about that.


DRM
said
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I work for a language school in tokyo (not NOVA), and workers conditions in my schools have been deteriorating for the 3 years I've been here. Most schools here accept unqualified teachers and the standards are unbelieveably low; my feeling is the whole shoddy industry will collapse over the next year or two.


Ryn
said
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Go Jules! The "professionalism" mr Nrb alludes to is quite unfathomable... Nova has not paid us, delayed 3 times now and the "dark clouds have descended"... to even use the word professionalism in reference to this young lady's brave exposure is as unconscionable as the behaviour of Monkey-bridge and his cronies.


Craig White
said
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I am a former NOVA employee (1998-2000). I enjoyed my job and did my best to serve my clients in a professional matter. What is really sad is the collapse of ethical standards on the Japanese side of the business (and oh yes it is a business first) at the highest levels. It was the dodgy long term contracts that Japanese customers were forced to sign that ultimately crushed the reputation of NOVA. Don't blame the Japanese working girls who staff the front offices and do the sales. They do what they are told and work exceptionally hard in that kind of environment. The moral decay began at the top of this organization.


Pete
said
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NRB:doesn't the word professional mean that you get paid,if you are working for free then by definition you are an amateur teacher.


tyson
said
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The Nova recruiter in Canada should be held responsible for its business practices as well. For years it sold teachers Nova's health insurance plan instead of enrolling teachers into Japan mandatory government health insurance...

Jason B
said
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Nrb's comments are quite surprising for an "unpaid employee".

As for professionalism, lying to, and misleading clients is not professional. If Nova itself had been more professional, these would not be difficult times.

Nova's problems are a direct result of its poor customer service skills, and shameful human resources practices.

I am a former employee, and I know that all Nova has ever cared about is getting people in the seats; delivering quality ESL lessons was always second. And, it has never truly appreciated or valued its employees.

To my former co-workers, and friends at Nova...Work on getting out now. Other similar jobs may not pay as much, but at least you'll get paid. And, what is more, you will be treated with the respect you deserve.


Peter Piper
said
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The reason Nova are in the mess they are in now is because they "maliciously" lied to their customers. The government investigated Nova and found them guilty of violating 18 business transaction laws. Heavy government sanctions were imposed upon Nova. Thousands of students have been demanding refunds. The teachers are just as much victims as the students. Victims of a company, which put greed way above any other standard.


Greg
said
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NRB: Well, noblesse oblige (nobility obligates),... And, also seriously, unpaid employment was made illegal some time ago, likely in Japan, too. You're likely correct that dumping on Nova won't do more than further open the can of worms, but do be sensible; continuing to work for outfits who have run into trouble paying, in my experience, doesn't gain you points with them. The truly honourable ones shoot you out the door when they discover they can't pay you! At least, that gives you the chance to work somewhere you will get paid...


Chris
said
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I'm amazed at the naivety shown by some of people posting here. When a company cannot pay its salaries, it has almost always run out of financing options and is days away from declaring insolvency. What's amazing is that NOVA didn't go bust earlier - I believe it has had financial issues since at least 2000. Its also pointless to get angry at a company in financial trouble, its not going to go bust voluntarily and if it runs out of money, then it has run out of money and simply cannot pay salaries, this is the risk you choose to run when you choose to work for someone else.


Shawn
said
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Aside from the minor error that attributes Let's Japan as being Randy's blog (it's mine), this is a good summary of what's going on with Nova right now.

One of the big problems in this crisis has been the lack of information. Nova is being very tight-lipped in telling its employees what's going on, and much of the reporting has been in Japanese.

It's this lack of information that leads business students like Nabil Khan, cited in the story, to mistakenly think that Nova will recover.

Nova's business model is essentially a Ponzi scheme that relies on a constant stream of new students buying expensive lesson packages.

METI's sanction has essentially cut off this supply of income leaving Nova's coffers empty. This fact is crucial in understanding Nova's problems: it has absolutely no money. This is why pay has been delayed and why rents on schools and apartments cannot be paid.


Benevir
said
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I work for Nova, in Japan.
I recieved my pay four days late, on Wednesday September 19th.
Many teachers in the Osaka/Tokyo area were paid on time.
The only teachers currently unpaid are those in 'management' positions.


Erich in Tokyo
said
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As a Canadian living here in Tokyo for over a year, this is not an unfamiliar situation... I fortunatley work in a media outlet here that I can be assured to get my paycheque at the end of the month...though some of my aquaintances that work for groups like NOVA, GABA, etc, are not as fortunate.

The Japanese owners of these companies see the foreign workers as dispensable and disposable as your common Kleenex...when one is used up, reach into the box and grab another one.


Dave
said
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If you all understood Korean jeong (Á¤) there would be no problem with delayed payment.

(inside joke for those that get it)


tski
said
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This isn't biased or opinion-based, all the facts are there; if anything, I would say it let's sahashi & co. off lightly...


Paul J.
said
0 0

It is absolutely despicable that Nova is still recuriting overseas when it is teetering on the verge of collapse. I can't believe that they are putting young university graduates at risk of such unexpected hardship, being stranded and homeless in a foreign country ....

CLA
said
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My only reason for not wanting to see Nova go completely belly up, are the thousands of hard working Nova employees who deserve better. Young teachers have put their faith in a company that has no regard for them. The only thing rewarded in this company is company spirit. In fact, company spirit is the only criteria cited when promotion is considered, not ability or education. Nova has been deceiving the public for years and now they are in a tough spot. You think Saruhashi, Nova's CEO, will pay salaries out of pocket? I don't think so. .... Pity so many teachers and students will now be looking for new opportunities because of Nova.


Michael Hacking
said
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To a great extent I support your optimism and logical view. An existing Nova employee into my 7th contract, I recently sent a fax to Nova saying our branch was determined to remain teaching (even though we had not been paid at that time).

I also e-mailed a newspaper saying that we were prepared to teach for nothing, being dedicated to our students,even on the steps outside if NOVA suddenly closed it's doors.

However, there has been nothing from NOVA to say what has been done to secure the company's future - just a lot of lame Biblical sounding poecy which not even a crack team of Nova lawyers could disguise as convincing rhetoric.

I'm afraid the longer NOVA maintains suspicion about it's future plans, the twitchier the public will become.



Chris kokura
said
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I agree with Nrb, this piece is very one sided. Aside from the fact that leaked faxes will not come from content employees anyway, the people in branches have no idea of the circumstances in head office and so can only make assumptions. If we pull together then we will make it through. People quitting and stirring up trouble is not going to help.


Judy
said
0 0

I am glad that some of the teachers can go without a pay cheque. Most cannot, they have student loans to pay and other bills. It has cost my daughter to go to Japan for one month to teach. She will likely never see the money she is owed and is now on the way back to Canada so she can get a job that will pay her so she can pay her bills.

Nova is in a mess and continues to be so, they should not be bringing more teachers over until they get their financial position straightened out.


Barrie Jones
said
0 0

This article is right on the money. Nova is 100% responsible for this mess. I work at Nova in Osaka and I can tell you that Nova top management is telling the teachers nothing. This has lead to rumors and speculation which could all be avoided in Saruhashi (CEO of Nova) could be bothered to tell the teachers something.
Last year another Nova teacher was in litigation for wrongful dismissal against Nova and I wrote a letter to the court supporting him and telling about the anti-union harrasment I had recived from Nova. After submitting this letter Nova managment harrased me as a reprisal. I expect the same from this post.


Alex Case
said
0 0

A nice long piece with good background, but there seem to be some factual errors. For one thing, from what I've read elsewhere on Friday the pay checks were not yet overdue.


Chantal
said
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Myself and my husband are former employees of Nova. Our last month was July, 2007, and we have not been paid either. The company is offering us no answer as to the status of our paychecks, but we know that we are merely numbers as Julie said in the article. We are hopeful that the publicity of the events taking place will assist in the payment of all Nova employees. Thank you for printing this article.


Cameron Lillas
said
0 0

Great article and I love some of the comments. I am the same as many of those who have commented here, an X Nova employee. As a matter of fact at the time of writting this comment I am a mear 2 days away from flying home. I have been with Nova for 3 years and in that time I have been feed company bulshit from day one. The biggest problem I think with Nova is that they are not honest with their staff or the public or anyone else for that matter. I tottaly support the view that Nova is only intrested in one thing and thats the money. They really don't care about providing an actual real service. I'm glad I left and I'm glad to be going home and my thoughts go out to those who are my friends still working for Nova even though they are facing redandency without pay and as your article states in some cases eviction from there apartments.


Adam
said
0 0

My wife and I left Nova and Japan in early August. We were supposed to receive our July pay via overseas transfer. We haven't received anything.

We call foreign personnel in Japan every night and get the same old answers that nobody knows anything. Does anyone have any advice on action we can take? We feel helpless.


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