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Canadian teachers unpaid in Japanese ESL woes
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Sana Qadar, Special to CTV.ca
Date: Saturday Sep. 22, 2007 11:21 AM ET
Some Canadian English teachers are among the thousands of worried workers left without prospects and paycheques in the wake of vast financial problems for Japan's largest private language school.
Nova Group, which has 900 schools, employs about 7,000 foreign workers -- more than any other Japanese company.
Thousands of young Canadians have worked for Nova since it launched in 1981. When the yen was strong and the Canadian dollar weak, it provided post-college employment to pay off student loans, and offered a cultural exchange opportunity and valuable work experience.
Nova's Toronto recruiting office wouldn't comment Friday on the problems, or say how many Canadians are currently working for the company in Japan. (Sept. 23 update: Foreign Affairs in Ottawa says there are 668 Canadians working at NOVA schools across Japan.)
The school's financial problems have been getting front-page treatment in Japan, and Australia, where the majority of the foreign teachers come from.
The problems stem from an advertising scandal and rapid over-expansion that began four years ago. Problems worsened in June, after Japan's Ministry of Economy, Trade and Industry (METI) imposed a six-month ban on the practice of signing students to long-term contracts.
The ban came after a Japanese court ruled Nova had lied about its services and cancellation policies when soliciting students. Their practices were similar to the methods North American gyms often use sign clients to long-term contracts.
The ban led to a sharp decline in revenue when many of the 400,000 students ended their enrolment abruptly. Facing a cash-crunch, Nova began delaying the payment of salaries to foreign teaching staff and Japanese staff.
On Friday, foreign teaching staff was supposed to receive their overdue paychecks. Instead, they received a fax expressing "greatest regrets" and a promise that salaries will be paid next Tuesday.
"All the procedures for depositing the salaries have been completed. However ... these were not completed in time to deposit the salaries today," read the fax.
This was the latest in a number of faxes that have been sent since July, all of which announce delays in salary deposits.
All this has left Canadian Nova employees frustrated and angry. Randy Poehlman, a teacher from Thamesville, Ont., even organized a small protest on Thursday in Osaka, where Nova's head office is located.
He held up a sign: "Quit Nova now, they have no money to pay teachers or debts" in Japanese and "Nova is insolvent" in English and Japanese.
In the blog letsjapan.org, Poehlman writes: "I stayed until 12:20 p.m. and made Japanese people aware. The media, including a reporter and photographer ... did show up ... to discuss the situation. Sadly, not many instructors came, but a few did offer their support."
Julie Chalmers, a University of Ottawa graduate originally from Sudbury, began working for Nova three years ago in Kyoto. She decided not to renew her recently expired contract, but is still waiting to receive her salary for August and September.
"Nova is such a huge company that it never really cared about its workers. We are all just numbers and the huge turnover rate shows just that," she told CTV.ca.
Chalmers said Nova owes her about $2,600 for the month of August and estimates she's due $1,700 for September. "I have no idea how I'll get my money," she said.
Business grad thought Nova would turnaround
Calgary-born Nabil Khan arrived in Japan two months ago, along with his fiancée. He was aware of Nova's problems relating to the METI ban, but felt the company's problems could be easily fixed given that Nova commanded the largest share of Japan's multibillion-dollar private English teaching industry.
"When METI imposed the ban I saw no reason they couldn't come out ahead ... I looked at it from a strictly business point of view, many companies have been hit with much larger fines and penalties ( Exxon after Valdez for example) and have made adjustments and come out ahead.
"The image of Nova was tarnished in the Japanese public's eyes, but apologies and a true commitment to customer service would have fixed it. But nothing changed the company kept up its usual plan of operations. And to this day there seems like there is no one at the helm and we are on the Titanic as it is going down."
Khan studied business at Memorial University in St. John's and wanted to learn about Japan's culture and language while seeking business opportunities in the country. He saw working at Nova as a way to get his foot in the door.
"I am owed over $2,000 from Nova and I don't think I'll see it. I have accepted it and am now looking for another job before there are another 7,000 teachers doing the same ... at the moment, I look at it as volunteer work."
Nova announced Friday it is closing about 200 of its 900 schools, many of which are located near train stations around the country. The company is hinting at further announcements next week.
In another fax sent to instructors on Friday, Nova CEO Nozomu Sahashi tried to reassure employees, writing: "The dark clouds that have been hanging heavily over us will be cast aside. I said previously 'the darkest time is before the dawn' and finally the first light of dawn can be seen ... there will be no concerns regarding salaries from next month onwards. I cannot announce further details at the moment."
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I applaud the budget, even though Health Care and education may stay unscathed. Sadly this cannot last and I worry to later this year where cuts will become enviable. If anything, this provides the Wildrose Alliance plenty of ammo when an election is called.


Please Add Comments( )
nrb
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Phillip in Finland
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Nancy B.
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jtg
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Eric
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Supposedly It's on it's way now, but it's still scary. Hopefully most of the teachers there will have jobs for the next year.
PLZ
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Beverly Hartford
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DRM
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Ryn
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Craig White
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Pete
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tyson
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Jason B
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As for professionalism, lying to, and misleading clients is not professional. If Nova itself had been more professional, these would not be difficult times.
Nova's problems are a direct result of its poor customer service skills, and shameful human resources practices.
I am a former employee, and I know that all Nova has ever cared about is getting people in the seats; delivering quality ESL lessons was always second. And, it has never truly appreciated or valued its employees.
To my former co-workers, and friends at Nova...Work on getting out now. Other similar jobs may not pay as much, but at least you'll get paid. And, what is more, you will be treated with the respect you deserve.
Peter Piper
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Greg
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Chris
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Shawn
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One of the big problems in this crisis has been the lack of information. Nova is being very tight-lipped in telling its employees what's going on, and much of the reporting has been in Japanese.
It's this lack of information that leads business students like Nabil Khan, cited in the story, to mistakenly think that Nova will recover.
Nova's business model is essentially a Ponzi scheme that relies on a constant stream of new students buying expensive lesson packages.
METI's sanction has essentially cut off this supply of income leaving Nova's coffers empty. This fact is crucial in understanding Nova's problems: it has absolutely no money. This is why pay has been delayed and why rents on schools and apartments cannot be paid.
Benevir
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I recieved my pay four days late, on Wednesday September 19th.
Many teachers in the Osaka/Tokyo area were paid on time.
The only teachers currently unpaid are those in 'management' positions.
Erich in Tokyo
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The Japanese owners of these companies see the foreign workers as dispensable and disposable as your common Kleenex...when one is used up, reach into the box and grab another one.
Dave
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(inside joke for those that get it)
tski
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Paul J.
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CLA
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Michael Hacking
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I also e-mailed a newspaper saying that we were prepared to teach for nothing, being dedicated to our students,even on the steps outside if NOVA suddenly closed it's doors.
However, there has been nothing from NOVA to say what has been done to secure the company's future - just a lot of lame Biblical sounding poecy which not even a crack team of Nova lawyers could disguise as convincing rhetoric.
I'm afraid the longer NOVA maintains suspicion about it's future plans, the twitchier the public will become.
Chris kokura
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Judy
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Nova is in a mess and continues to be so, they should not be bringing more teachers over until they get their financial position straightened out.
Barrie Jones
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Last year another Nova teacher was in litigation for wrongful dismissal against Nova and I wrote a letter to the court supporting him and telling about the anti-union harrasment I had recived from Nova. After submitting this letter Nova managment harrased me as a reprisal. I expect the same from this post.
Alex Case
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Chantal
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Cameron Lillas
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Adam
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We call foreign personnel in Japan every night and get the same old answers that nobody knows anything. Does anyone have any advice on action we can take? We feel helpless.