CTV

Q: What shows are available to watch online?

A: Bell Media's video player has a wide-range of content available from across all of its brands, including but not limited to full episodes, live events, exclusive clips, and behind-the-scenes extras.

Q: When do full episodes become available for viewing?

A: The timeframe varies from show to show and channel to channel, but most content will appear online twenty four hours after it airs. Check the Featured area of the player for the latest available clips and episodes. New content is added to the player every day. So make sure you keep checking back for new clips and exclusive behind-the-scenes content!

Q: Can I watch episodes outside of Canada?

A: Most full length episodes are available to Canadian viewers only. However, most other videos are available to everyone, regardless of location. If you're not sure if the video you want to watch is available to you - check to see if there is a Canadian flag symbol next to the video's title. If it appears, it is Canada-only content. Unfortunately, AOL is routed through a US IP and will not be able to watch any content that is designated Canada only.

Q: Do I need to watch all of the advertisements?

A: Yes, you cannot skip or fast-forward ads on the player.

Q: Can I share clips from the CTV player with my friends or embed the clips in my blog or social networks?

A: You can share clips by copying and pasting the clip Permalink (located in the top half of the player, beside the video itself) into your page. The player does not support embedded clips at this time.

Q: How do I use the My Lineup?

A: My Lineup makes it easy to go back to clips you have watched previously and makes it possible to skip ahead to other content. By clicking the Add to My Lineup icon attached to each clip, you can also determine what you will watch next.

Q: What are the minimum system requirements for running the video player?

A: You need a modern computer with a high-speed connection to optimize your viewing experience. Windows, Mac, and Linux operating systems are supported.

Q: Can I watch the videos in full-screen?

A: You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.

Q: What browsers can I use to watch videos?

A: The player is fully-supported in Internet Explorer, Firefox, Chrome and Safari.

Q: I'm trying to view a clip but it says it is no longer available. Why can't I watch it anymore?

A: Due to licensing restrictions and agreements, some content has a limited life-span on our video players and will be unavailable after a specified duration.

Q: Nothing happens when I click through to the player from the main page. How do I get to view the player?

A: The players launch as their own pop-up windows. If you have pop-up blocking software installed on your machine, it might be preventing you from accessing the player pages. There is usually a way to disable that function - please consult your operating instructions.

Q: I am concerned about exceeding my monthly bandwidth cap. How much of my bandwidth gets used watching content on Bell Media Video Players?

A: The video encoding specs vary somewhat across Bell Media channels, making it difficult to predict or measure usage specific to our video. Your Internet Service Provider provides online tools to monitor bandwidth consumption relative to your cap. Regularly tracking usage will provide the most accurate view of your own personal usage patterns.

Q: How do I know if the show I am interested in is available online at Bell Media?

If you are looking for a specific show that airs on CTV visit watch.ctv.ca and check the 'Shows' tab. You can also click here to see what's on this week and click through to the online video. For more information on BellMedia Networks and Channels go to the CTV.ca homepage, scroll down to the bottom and click through.

Q: Who can I contact if I have a question?

A: videosupport@bellmedia.ca