• Introduction
• How To Play
• Help
• Rules & Regulations

What kind of Internet connection do I need?

To view Enhanced Television you will need an Internet connection speed of at least 28.8 kbps.

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What kind of browser do I need?

You'll need one of the following browsers:

• Microsoft's Internet Explorer version 4.08+ (PC)
• Firefox 1.0+ (PC)
• Safari 1.3+ (v. 1.3 [latest] w/ OS X 10.3 Panther, v. 2.0+ w/ OS X 10.4 Tiger)
• AOL version 4.0 or above (PC)
  
  

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What screen resolution is recommended?

We recommend a minumum screen resolution of 800 x 600.

1024 x 768 or larger resolutions will work fine.

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Is Java required?

Yes.

• For AOL, click on the WWW box in the preferences panel. Select the Security tab. Under the Security tab choose Custom and then click on the Settings button. Scroll down to Java permissions - choose a permission level other than Disable Java. Then scroll down to scripting, under Java applets choose "Enable" and under Active scripting also choose "Enable".
• For FireFox, go to Tools - Options - Web Features and select "Enable Java".
• For IE, go to View or Tools - Internet Options. Under the Security tab choose Custom and then click on Settings. Scroll down to Java permissions - choose a permission level other than Disable Java. Then scroll down to scripting, under Java applets choose "Enable" and under Active scripting also choose "Enable".
• For Safari, go to Preferences - Security. Under the Web Content area, select "Enable Java".
• If you are getting scripting errors, you may have a corrupted Microsoft virtual machine (Microsoft VM) for Java. See Troubleshooting below.

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Are cookies required?

Yes.

• For FireFox, go to Tools - Options - Privacy and confirm "Allow sites to set cookies" is enabled in the "Cookies" tree.
• For Safari, go to Preferences - Security and confirm "Always" or "Only from sites you navigate to" is enabled in the "Web Content" area.
• For IE go to View - Internet Options - Advanced and confirm "Accept all cookies" is checked.
• For IE go to Tools - Internet Options - Security - Custom Level and confirm the Cookie options are enabled.

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Are Style Sheets required?

Yes. All CSS-compliant browsers should have Style Sheets enabled by default.

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If I'm behind a firewall, what ports do I need to pass to allow Enhanced TV to work?

Enhanced TV requires bi-directional communication on TCP port 9000, in addition to normal web traffic.

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Is Flash required?

Yes, Version 5.0 is required. Please go to Macromedia^® Flash^TM for a free download.

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Why doesn't my ETV game do anything?

Browser or ISP settings such as proxy servers or firewalls may prevent connectivity to our servers. Internet congestion may also disrupt or corrupt the download of the ETV game. If attempting to relaunch the ETV game doesn't appear to be working, we recommend the following course of action:

A. Make sure to clear your browser cache. To do so, close the ETV game, follow the browser specific instructions below, and relaunch the ETV game.

• For FireFox, go to Tools - Options - Privacy - Cache and click "Clear".
• For Safari, go to the Safari menu and select "Empty Cache...".
• For IE, go to View or Tools - Internet Options - General Tab and click "Delete Files."
• For AOL, go to MY AOL - Preferences - WWW. Under the "General" Tab subheading Temporary Internet Files, click on "Delete Files."

B. Make sure you have Cookies turned on.

• For FireFox, go to Tools - Options - Privacy and confirm "Allow sites to set cookies" is enabled in the "Cookies" tree.
  
• For Safari, go to Preferences - Security and confirm "Always" or "Only from sites you navigate to" is enabled in the "Web Content" area.
  
• For IE go to View - Internet Options - Advanced and confirm "Accept all cookies" is checked.
  
• For IE go to Tools - Internet Options - Security - Custom Level and confirm the Cookie options are enabled.

C. If you are using IE, your security setting should be on Medium. Go to View or Tools - Internet Options - Security; click on Custom Level and under Reset custom settings, select Medium and click Reset. Please confirm Medium is selected.

D. For windows users, make sure your Microsoft virtual machine (Microsoft VM) for Java is installed and enabled.

• For AOL, click on the WWW box in the preferences panel. Select the Security tab. Under the Security tab choose Custom and then click on the Settings button. Scroll down to Java permissions. Choose a permission level other than Disable Java. Then scroll down to scripting, under Java applets choose "Enable" and under Active scripting also choose "Enable".
• For FireFox, go to Tools - Options - Web Features and confirm "Enable Java" is enabled.
  
• For IE, go to View or Tools - Internet Options. Under the Security tab choose Custom and then click on Settings. Scroll down to Java permissions. Choose a permission level other than Disable Java. Then scroll down to scripting, under Java applets choose "Enable" and under Active scripting also choose "Enable".
• If you are getting scripting errors, you may have a corrupted Microsoft virtual machine (Microsoft VM) for Java ( See Troubleshooting #4 below).

E. For Mac users, ensure you have the latest version of Safari and have applied all MacOS X system updates by running your "Software Update" utility located in the System Preferences pane.

If you continue to have difficulties please email us at Technical Help.

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What if I get an error window?

If you receive an error message, please close the ETV game and relaunch it.

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Why is my 28.8 connection slow?

Enhanced Television should work with a 28.8 connection under ideal conditions. However, Internet congestion may affect performance.

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Why am I getting persistent scripting errors upon launching the my ETV game in IE?

You may have a corrupted Microsoft virtual machine (Microsoft VM) for Java installation. We suggest you update your Microsoft VM by going to http://www.microsoft.com/java/ and following the instructions to update your Microsoft VM.

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What is that clicking sound? How do I get rid of it?

The clicking sound which makes your browser sound is an IE5 feature which clicks when a page is loaded. The option to turn it off is in Sounds and Multimedia in your Control Panel. Under Sound Events, scroll down to Windows Explorer. Eliminate the sound for Start Navigation and Complete Navigation.

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How long should the ETV game take to load?

The ETV game should take a little under a minute to load with a 28.8 connection. With a high speed connections, the ETV game will load more quickly. The time, however, may be extended due to Internet congestion.

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Why are text and graphics appearing in the wrong places?

Sometimes graphics fail to load correctly and cause the layout to be corrupted. Because the corrupted template may be cached (stored on your hard drive), you may have to close the ETV game and relaunch it.

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Why am I seeing broken images?

Due to Internet congestion and the rapid rate at which we update graphics, some graphics may not fully load or may load improperly on your computer. If you continue to receive a broken image, we recommend relaunching the ETV game.

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Why isn't the text fitting in the window?

You may have to change your default Font Size.

• For FireFox, you can increase and decrease your displayed font size by holding the control key and selecting either + or - to increase or decrease your font size.
• For Safari, you can increase and decrease your font size by holding the Command or "Apple" key and selecting + or -.
• For Internet Explorer, we recommend setting the Text Size to Medium. You can change this in View - Text Size.
• If you are using Windows, you may also need to go to: Start - Settings - Control Panel - Display - click on the Settings Tab - click on Advanced and make sure Font Size is set to Small Fonts.

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Why is my ETV game not synchronized to the broadcast?

Some ABC affiliates may be starting the broadcast early, delaying the broadcast, or cutting into the broadcast, disrupting synchronization. We are working on this issue with our affiliates, however, we cannot control synchronization in all markets.

If you are viewing the broadcast through a satellite provider or through a personal video recorder, these appliances introduce a small delay which also impacts synchronization. Internet congestion may also delay the transport of messages to your computer.

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Why do some answer selections and bonus questions appear late or not at all?

Internet congestion may disrupt the connection between your computer and our servers causing some messages to be lost or delayed.

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How do I play?

Game play is unique for each show. Check the How To Play page for the specific show you'd like to play along with for instructions.

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What are the rules?

Rules vary by show. Check the Rules page for the specific show you'd like to play along with for more information.

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Why do I lose my score if my browser crashes?

After a browser crash, We can only restore scores for users who are signed in, so please sign in. In some cases, however, a crash may corrupt the browser cookie and you may have to sign in again.

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How can I register a custom name for the Leaderboard and become eligible for prizes?

Click on the Leaderboard link at the top of the window. When the Leaderboard window appears, click on the Sign In link. This link will take you through GO Registration where you can create or register your own name for the Leaderboard. Remember, if you have signed in previously, your custom name should appear automatically.

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How do I create or join a custom group?

Click on the Leaderboard link at the top of the window. When the Leaderboard window appears, click on the Join/Create Group link. You will be prompted to enter a name and password for the group. If the group already exists, you will be entered into that group. If the group does not exist, it will be created and you will be entered into that group as its first member. We recommend you coordinate custom group creation with your friends and family before the game.

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I was on the Top Leaderboard, why don't I see my name on the Winners Page on the ETV website?

You may not have played as a registered user. The list of winners on the ETV website Winners page consists of Top scores among registered users ONLY. When we start awarding prizes, the only way we can notify winners is via email which is why we require registration for winners.

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What is Enhanced Television?

Enhanced TV is a LIVE Interactive Television experience on the Internet that allows you to interact with various ABC and ABC-affiliated television broadcasts. Enhanced Television is not a replacement for an ABC or ABC-affiliated television broadcast, ETV users need to watch TV while logged on. Enhanced TV allows you to play along with the broadcast, participate in polls, submit comments and have access to exclusive information about the show that you are watching on television.

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Do I need to watch TV during the experience?

Absolutely. This ETV game is designed and produced in synchronization with television programs. You will not be able to get the full impact of the experience unless you watch the program on television while you are logged on.

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Do I have to do anything or can I just sit here?

If you choose not to participate in our interactive opportunities, you can still enjoy our enhanced programming. Our "live" production team will instantly deliver you a wealth of additional and exclusive information about the show you are watching on television, all synchronous to the television broadcast.

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Do I have to pay for this service?

No. There is no charge for this service. It's absolutely free.

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Are there any age restrictions for the use of this service?

There are no age restrictions to view the experience. However, you must be at least 18 years of age to be eligible to win prizes.

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Is a tuner card required?

No, but if you have a tuner card you can enjoy Enhanced TV on a single screen (screen dimensions permitting).

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Do I have to connect my TV to my computer?

No, but you need to have a TV nearby so you can follow the broadcast and play the ETV game at the same time.

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