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Ungratefully dead: More tales of bureaucratic hell
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CTVNews.ca Staff
Date: Fri. Feb. 3 2012 10:26 PM ET
More Canadians have come forward with tales of their own bureaucratic hell, following a public outcry this week after Ottawa declared a living woman dead.
Susan Campbell, 51, unexpectedly became a symbol of a bureaucracy on the fritz this week when she spoke with CTV News about the day she died on paper.
The mother from southern Ontario remembers feeling "nauseous" and "numb" when she opened a government letter stating that she had died.
She first noticed the problem when she stopped getting her monthly child tax benefit of $382 in December.
Campbell is a leukemia patient who is raising her son, and the money helped make ends meet.
When she called the Canada Revenue Agency, an employee said the problem likely stemmed from a missed keystroke and could be fixed quick. But that didn't happen.
Since then, Campbell's story has resonated with others who have dealt with similar glitches and red tape at the federal level.
"It's the first time I responded online to a story, it irritated me enough that I needed to make a comment," said Dave Booker, an Ontario man who has had his own brush with an administrative error in Ottawa.
Booker told CTV News about when his grandson Seth was born as a perfectly healthy little boy. The problem: on paper, the child was declared dead. And it took a full year before the parents could convince the government to issue a birth certificate.
An Ottawa man, who gave his name as Larry, had his foot amputated because of diabetes, but after only two Employment Insurance cheques, the money stopped coming because he was declared dead.
"I asked them, ‘How do I fix the problem?' They said, ‘You need to send a death certificate.' I said, ‘I'm not dead!'"
Larry's solution to the scenario was to go on the aggressive. He sent a letter to his insurance saying: "since I was being found deceased by everyone, I wanted to claim my death benefits and they could make the cheque payable to me."
Finally, the government and his insurance company got the message.
Meanwhile, Susan Campbell finally got an apology from the government.
While an official told her that mistakes sometimes happen, it could take weeks to fully remedy the situation.
In fact, Ottawa's computer system is so complex, it will take time to reset the problem and get it fixed.
Human Resources Minister Diane Finley said that it's rare for such occurrences to occur.
"We try to have cheques and balances to make sure this type of thing -- which is a terrible thing -- doesn't happen."
Revenue Canada, meanwhile, said that when a mistake does occur, immediate action is taken. But a spokesperson conceded that it can take time to fix.
With a report from CTV's Daniele Hamamdjian
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