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(Andrew Vaughan/THE CANADIAN PRESS) Air Canada customer service agents picket outside Pierre Elliott Trudeau airport in Montreal, Tuesday, June 14, 2011. (Graham Hughes / THE CANADIAN PRESS) Air Canada strike

Clock ticking for Air Canada to avoid a strike

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If you are travelling with Air Canada you may want to keep an eye on your flight before heading to the airport. The union representing its 6,800 flight attendants has served a strike notice.

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(Andrew Vaughan/THE CANADIAN PRESS) Air Canada customer service agents picket outside Pierre Elliott Trudeau airport in Montreal, Tuesday, June 14, 2011. (Graham Hughes / THE CANADIAN PRESS) Air Canada strike

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Strike or no strike you'll get a back to work legislation from our infamous government.

John

Air Canada running out of time to avoid strike

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Clock ticking for Air Canada to avoid a strike

Date: Sat. Sep. 17 2011 2:41 PM ET

MONTREAL — The clock is ticking towards Air Canada's second strike this year and potentially the big carrier's most costly labour dispute in 13 years.

Negotiators for the airline and the union representing flight attendants have been meeting since Sept. 1 trying to hammer out a second contract that can win member approval.

Flight attendants overwhelmingly voted to give their union a strike mandate, less than a month after they rejected a previous tentative agreement.

The Canadian Union of Public Employees gave strike notice Friday night meaning the flight attendants will legally be able to walk off the job as early as Wednesday.

Hanging over the heads of the two sides is believed to be a government threat to quickly order an end to a strike that could threaten the country's weakened economic recovery.

Federal Labour Minister Lisa Raitt has invited both sides to a meeting if they can't hammer out a deal this weekend.

"If there is no progress after this weekend, I intend on meeting with both parties face-to-face Monday in Ottawa," Raitt said in an email.

"I had a conference call with parties Wednesday evening. My message was that we want them to get a deal that can be ratified by membership. And if they can't get a deal then I asked them to find a process to get them to a deal.

"Both parties understand the effect that a work stoppage has on the economy and will work hard to get a deal."

A three-day strike in June by Air Canada (TSX:AC.B) customer service agents ended after they reached a deal once the government tabled back-to-work legislation.

The precedent created by the government appears to have reduced the anxiety of some passengers planning last-minute trips next week.

Rivals such as WestJet Airlines (TSX:WJA) and Porter Airlines say they have not seen any substantial increase in bookings as Air Canada customers seek alternative transportation.

"We do have the ability to add some capacity (extra flights) if it becomes necessary... but so far, we haven't seen any increase in calls or bookings as a result of this situation," said Robert Palmer, spokesman for the Calgary-based airline.

Brad Cicero of Porter Airlines added that there is "currently no change in the booking pattern."

Business passengers have greater flexibility to change flights if there is a strike. But leisure travellers with firm bookings in the coming days may be concerned about plans being disrupted, said Robert Kokonis, president of airline consulting firm AirTrav Inc

"I think Sunday is when a lot of people are going to start to get really nervous," he said in an interview from Toronto.

Kokonis believes the chances are strong that flight attendants will strike next week.

"Although it may be short, I have a strong feeling that they're going to want to stick it to the company even if it's only for a couple of days."

He said an internal memo from Susan Welscheid, Air Canada's senior vice-president of customer service, fanned the flames of discontent by minimizing the concessions made by flight attendants during the company's 2003 restructuring and pension payment holiday a couple of years ago.

Welscheid urged flight attendants to buck up and accept the unpredictable nature of their jobs.

"This departure from the routine is what makes the role attractive, and why we receive, on average, 25 applicants for every cabin crew member we hire," said the six-page memo obtained by The Globe and Mail.

She said Air Canada's flight attendants enjoy work rules that are "superior" to North American rivals and receive among the highest salaries on the continent.

A cabin crew member aged 55 with 30 years of service, receives $51,500 in salary plus $27,880 in various benefits and pension contributions

But Kokonis said the tone of the memo was wrong and will confirm the union members' willingness to strike.

"The combination of that type of rhetoric, some concern about the low cost airline proposition, jointly together I think they'd be prepared to go to the limit."

Industry observers believe a strike by 6,800 flight attendants would have a far more serious impact than June's three-day strike, even though the airline has reportedly trained managers as replacements.

Air Canada has yet to disclose its contingency plans in the event of a strike, but has said it would operate a partial schedule with the help of its codeshare partners.

Members of the Star Alliance, including United Airlines, Continental and Lufthansa, will continue to operate flights linked with Air Canada. They may even be called upon to increase their capacity to replace Air Canada flights, if can accommodate.

But the airline won't be able to maintain service to its vast international network, analysts say.

Jazz will continue to operate regional connector service for Air Canada since its flight attendants operate under a separate contract.

But spokesman Manon Stuart couldn't say if the independent airline owned by Chorus Aviation (TSX:CHR.B) will be called upon to increase the frequency of flights or alter its routes to accommodate disruptions at the mainline carrier.

"Air Canada makes all the commercial decisions regarding the Air Canada Express operations and that includes any scheduled flights or changes," she said.

Spokesman Isabelle Arthur declined to detail Air Canada's plans.

"We will provide further updates as developments warrant," she said in an email.

Flight attendants have been down this road before, taking negotiations to the edge in 1999 before winning sizable wage increases.

Prior to June's strike, Air Canada pilots walked off the job in September 1998 which cost the carrier $250 million.

"I cannot think of many companies or industries that would take a hit like that in 14 days," former Air Canada CEO Robert Milton wrote in his memoirs.

A potential strike comes as the carrier is attempting to produce sustainable profits in a very low-margin business. The recent quarterly results were fairly strong, but volatile fuel prices and macroeconomic conditions cloud its future prospects.

Air Canada and its regional partners carry about 31 million passengers annually to more than 170 destinations on five continents.

On the Toronto Stock Exchange, its shares hit a 52-week low on Friday before closing up five cents, or 3.2 per cent, to $1.62.

Comments are now closed for this story

Wendy Fish
said

How many times has Air Canada been bailed out over the years as a result of poor management and greed at the top. Their head office is in Montreal where they are on another planet. I hope they take themselves down this time.


Jay
said

Scott in Calgary
There are many people out there that don't belong to unions and still get raises etc.I think unions still do have a place but at the same time some unions i do think go a bit to far in some cases people can't get fired even if they derser to why because they are part of a union.


Sara
said

West Jet is the best, I have no time for the lousy service and high fares of A/C. Now West Jet when will you start international flights. I frequently fly to the UK and will fly any airline except A/C and Air Transat. Service is awful on both and crambed in like sardines, no thanks. I want to be comfortable . A/C keeps adding on baggage fees no wonder they need to get the money from somewhere.


Jason the traveler
said

Do we really need "flight attendants" these days? All they do is serve a drink or try to sell me earphones then pick up my garbage.

I say can them all and AC will save a ton of money, maybe lower ticket prices in the process.

Trim the fat Air Canada!


MARG MM
said

Apparently they can afford to live on strike pay though. Do union employees ever get back what they loose by going on strike?? Just wondering. There are probably some employees that would rather keep on working than go through a costly strike, that's the sad part. The union bosses don't have to worry as their pay just "keeps on truckin".


Chris
said

Ok Scott in Calgary... I'll tell you what I do. First, I DO NOT BELONG TO A UNION. I'm a communications technician, and I make over $72,000 a year. I get 7 weeks PAID vacation, full pension plan, medical, dental, and insurance. I DIDN'T NEED A UNION FOR IT EITHER!!! All you union lefties get a grip. Oh and go ahead Air Canada employees, keep striking. You'll shut that company down to the point that YOU WILL BE OUTTA WORK FOR GOOD!!!


Common Sense
said

Amazing how people are always in such a rush to lower their own countries standard of living. Bring one profession down and all the rest have good reason to pull the plug on your benefits, salary, etc as well.

Here is an idea, if these jobs are so GREAT why don't you apply yourself. It is a somewhat free country last time I checked, don't whine like a baby about some other job when you are free to pursue it yourself.

Most of the comments are from people who say these positions are for the uneducated, but if you still can't get this job what does it say about you.




FAIR DEAL PLEASE!
said

I am a first responder, I am a fire fighter, I am first aider and care giver to the elderly. I don't get paid until the ac pushes from the gate, my duty day often exceeds 13 hrs. I now fly 100hrs to make ends meet, remember that is only flight time frm gate to gate. I was not hired to sell pizza and chocolate bars. I was hired to get you out of a burning a/c god forbid that should that ever happen. Pensions aside, we are worth something.


JBurey
said

$80K annual salary to tell someone to put their tray table in it's upright and locked position? Shocking!


D. Vancouver
said

The last proposed strike resulted in a Air Canada's union - which ever one it was - being legislated by The Conservative Government back to work. I"m not sure why any news outlet is running this as news. Lisa Raitt will be legislating the union back to work the minute the union says they are going to strike. Yes Air Canada is a completely private company but such is the way of our new majority government. Travelers, don't worry.


firstMickey
said

The strikers could always get jobs waiting tables in restaurants. But would have to give up free flights.


Scott in Calgary
said

To all the people saying unions have no place, I hope youre enjoying youre weekend off. Whats that, you do work weekends? ok then when you take your lunch break, grab your food, rush into your closest bathroom pull up a toilet in a stall right next to another person pinching the worst loaf ever, and try eating. And correct me if im wrong, arent flight attendants from ac required to speak a second language. Can half of you even speak a word of french, and i don't mean the french side of your cheetos bag fatty.
Why don't these union haters tell us what they do, so we can all laugh at how useless and overpaid their jobs are.


cristian
said

union = communist practice. If you need a union to take care of your life....bleah!


Proud Albertan
said

Heres an interesting observation. How is it that every time i see the words "strike" and "Union" It always seems to be coming from the end of the work force that requires NO POST SECONDARY EDUCATION to do their job and can just as easily be replaced by someone who would be far more grateful for their job. Do you see welders or pipe fitters ever going on strike? hmmmmm i think not! its a miracle air Canada has managed to make it this long! let em rot and fly west jet!


Tak
said

Union is the biggest problem for all big business in Canada and a lot of attendants are living beyond their means, no matter how much they make, there will not be enough for them. Simply say they want to have the same living standard of their "business class" customers.


Ben
said

Same as the posties - all of the comments from union employees seem to be the same - poor me!!! I guess you people must all go to union whining training class as part of your employment conditions. When will you all realize nobody cares - there are alternatives to everything and people are more and more willing to take advantage of them. It's called free enterprise instead of the union method of trying to inconvenience the public to get what they think they deserve. Join the rest of the world and get another job if you hate yours so much - that's what the rest of do when we're not happy - grow up!!!


al from calgary
said

Reidjr: Just what do you consider a living wage, you almost need what they make to qualify for a mortgage, also check out rents. I also see you have no problem with the higher ups making obscene amounts of money, maybe the should only make 20% more than the highest paid union member, according to you they will then be able to live quite confortably and also be able to afford all the toys, they don't need millions. And to everyone complaining about service the senior vp of customer service is mentioned in this article, so now you know who you can complain to.


john
said

To everyone complaining about AC flight service... obviously you haven't flown much. Try flying United, American, Northwest, etc... AC is a dream compared to US carriers.And to everyone complaining about greedy unions... why are greedy executives and bureaucrats ok, but someone making $25 an hour who wants to protect their pension is out of line?


Flyer989898
said

I work in the travel industry and I am very concerned that this strike represents the final straw in the minds of the traveling public, as an overwhelming number feel that the competitors offer a better value for their travel dollar. Regardless of fact vs fiction, the industry runs on perceived value. This will end up being a PR nightmare.

All that being said, the reservations agents are handling exchanges very efficiently and doing the best with the circumstances.


1kyforyh57
said

I am tired of the fat cats at the top making terrible business decisions which get these corporations in trouble! No vision!


Chris
said

With Air Canada, my flight to Orlando this Christmas would have cost me $1500. I bought my ticket through another airline for $700. You CAW buggers are destroying Air Canada with your high wages and constant strikes!!! Enough already!!! Now that being said, Air Canada also needs new management, needs to decertify its union, and become an airline worth flying.


reidjr
said

al from calgary
There are a couple issues with your logic a living wage sould be a wage you can live off of not a wage where you can live the high life buy high end tvs etc and for some that is what a living wage should be.The other issue is if you set the living wage so high well people not on the living wage will not be able to afford it end result there ona living wage will be out of work.


King Hughes
said

Unuions have far, far too much power. Working conditions for flight attendants, who work only about 100 or so hours a month, are very good. Most pocket at least half of their per diem rates when on layover. That a 30 year flight atttendant makes only $79,000 a year in salary and benefits is bogus. Not to mention the exceptional block bidding available to that same senior person. Most make over $100K.Time to put the brakes on the power that unions hold over businesses. How?If unions are so popular and needed by workers, then make union membership voluntary. And stop the mandatory check off of dues that companies have to make on behalf of their unions. I've have enough of these Marxist dictators.


CK
said

All you people with derogatory comments about AC are obviously the same people who want $5,000 worth of service for a cheap $200 fare. It amazes me how quick people throw comments out when they clearly no little to nothing about the issue. WestJet and AC are in competition for the lowest common denominator and it is a shame the long term effects are not recognized. They have the same fares and same issues. These aircraft are expensive to operate, crews require extensive training and deserve appropriate compensation and decent working conditions - instead they are left dealing with a spoiled traveling public that should travel instead by bus!


Zaida
said

@Dean in Abby - So true!! I work in a nursing home..12 hour shifts. You A/C workers wanna compare hard work?? Flying is still a luxury..not everyone requires flight..so you know what? Go ahead and strike! And if you aren't happy with the cushy job..get another one.


Randy C
said

Fire them all, and hire people who are looking for jobs. This is why I hate unions! They destroy our work ethic.


james
said

Darren and others right on the money,unions suck nowadays!


Gmc
said

Changing full-time careers into part-time jobs with no pensions or benefits! Welcome to the 21st. century race to the bottom. Westjet has no pension plan. Lo-cost airlines are staffed by part-timers. No decent jobs for our kids. ... Yeah, that's the way to go...


Darren
said

Good, go ahead, go on strike. It will just speed up the demise of your failing company so you can be without a job quicker. One day you will look back and realize how well you had it. If you want better pay and benefits and working conditions etc. go back to school and get and education. There is no reason why entry level jobs should pay this well.


I Dream of a World with No Unions


Dan
said

The economy is struggling, the airline industry is struggling and these insane union goons are trying to force a strike??? I am really happy we have a Conservative government that doesn't put up with this nonsense. I have zero sympathy whatsoever for these Air Canada employees.


Mie
said

Another nail in the Air Canada coffin. I hope the Unions ill this excuse for an airline so it can be rebuilt.


Valarie
said

I have been flying Westjet for the last 5 years. I was sick of the delays and unhappy rude staff at Air Canada. Go WestJet!


Steve
said

Funny enough I agree that an Air Canada strike vote should be put forth from one of their unions. Just not the Flight Attendants! Air Canada has been pillaging their employees wages, benefits and pensions for some time and it's about time the unions stood up to them. However a group that are grossly overpaid for what they do are not the ones to do it. Seriously how would a group who throw your food at you, scowl whenever you use the attendant call function, give you a dirty look whenever you ask for another drink and ask for more money to this are never going to garner much public support.


Robert B
said

Let them strike, in 6 months or so, they'll be glad to come back to work for less or not!!


TEA in SK
said

Air Canada - the gift that keeps on taking...


Customer
said

I don't like the service on AC at the best of times and customer complaints fall on deaf ears. I am at the point that I will start to pay more to use other airlines. If my vacation is affected by this labour action, I will never fly AC again


Magical Money Tree
said

Reality Check: US economy barely alive, Eurozone having a heart attack, Asia recovering from an extreme tsunami. If you shake the money tree and nothing falls down, then get to the back of the pogey line. It's simply unbelievable you can zip your grandmother around the world for next to nothing.


Anthony
said

Westjet should try to lease Air Canada planes that will sit idle and provide the service for those inconvenienced. This way they can stay on strike as long as they want.


Dean in Abby
said

If that's your idea of hard work, you need to give your head a shake. Try having to work in production all day and making a profit while doing so. You people don't give a hoot about profits. All you care about is greed with your cushy job. Profits are what keeps you union hacks employed and what pays your pensions and investment portfolios. Try a real job for a change before you whine about how hard done by you are or that your "working conditions" are so terrible. Unions have no place here. What a laugh. It must be great for the Westjet people to know their competition is so "hard done by". Wah.


Richard
said

Why people fly Air Canada is beyond me... overpriced tickets and surly staff are just two reasons. On a the trip from Toronto to Vancouver on a Friday night, flying Air Canada is like traveling in a flying hearse.. the atmosphere is so tense what with all the suits flying home from 'whatever'... no fun.


R M
said

Stop your complaining. What are you talking about "working conditions lol" you work on a plane. Maybe you should sling booze on a bus, then maybe someone might listen.As far as Air Canada as a airline people like to fly on, not a choice of most people. Only because its what is availible. I know no one who enjoyed their trip on the air line and continuously complain about service in all areas. So when your opening up that can of Spam this holiday season, maybe what you have and many do not (a job) isn't that bad after all.Just because West Jet and other airlines treats their people with respect, maybe get that job application printd off and join a group that cares lol.


Don
said

Flight attendants work hard a deserve to be treated fairly. They make our traveling life better and most don't even know it. Making decisions to keep drunks off, help treat guests with medical emergencies, deal with security threats and complying with Transport Canada regulations all while serving us most of the time with a smile. I support Air Canada flight attendants as I do all flight attendants. Milton and the cronies took millions from this company. Had they sacrificed like everyone else did maybe there'd be more money for everyone.


Scotty787
said

Well this is just another reason why I switched to Westjet a Long time ago. I am honestly amazed how Air Canada has managed to stay alive all these years.


Air Canada Express flight attendant
said

Well said Air Canada flight attendant! We will not cross your picket line!


Scott (in Alberta Party country)
said

As if Air Canada doesn't continually have issues and has been an unstable organization for many years, now the employees want to add to that instability by striking. Sorry AC employees, you've had my sympathy once, you've had it twice, but not the third time. Time for AC to finally sink or swim, the Canadian public has just about had enough!


Karen W
said

Excuse me 'Al'..I used to do their job! For a lot of years! So-trust me-I know they have a good thing going..


Chris
said

Come on! I need to return back home soon!


Anne
said

This is exactly why the Canadian governement should have never bailed Air Canada out years ago. A privately run industry that can't keep up with the times needs to go. Interesting how we never hear about labour strife at West Jet or Porter Airlines.
I would rather pay more to fly with either of those airlines than fly with Air Canada.


al from calgary
said

At Sean: If service is so bad how come AC wins awards as best North American Airline year in and year out, probably nothing can satisfy you you have a hate on for AC and by the way what do you do.To Karen: How much sympathy do you think I have for you, oh yeah none, I've flown on more aitlines than you can probably name and AC service is at or near the top, maybe if you get off the couch and try and do their job, listening to people like yourself constantly whine and complain about every little thing, I don't think you would always be cheerful and happy everyday going to work.I would like to see the people who post here say what their occupation is, and I can tell you that I can probably find something to complain about your profession. You have no problem with CEOs taking milllions upon millions in bonsus but heaven help you if the people at the bottom make anything close to a living wage.


Air Canada Flight Attendant
said

By now, most of you are aware that Air Canada’s Flight Attendants (..like me) and other employee groups are in labour negotiations with the company. All along, Air Canada has been bargaining in bad faith.. and still is!After many years of cuts and concessions done to its employees, all we ask is for a “fair deal”!We, the bottom line employees, over the last few years, have seen nothing but working conditions degradation, loss of salaries, decrease of benefits, increase of working hours/shifts, loss of manpower (layoffs/no new hires), escalation on duty’s and now, a downside to our pensions.

All this believing that we were in fact making this company even better, while supposedly fighting for its survival. At the same time, you, our dear passengers were (..and still are) getting less for your money, seeing increases on travelling fares and escalations on hidden costs.Don’t be fooled! Savings aren’t going to your pockets.. our dear CEO’s and VP’s are getting them! The so called creation of a new “Low Cost Carrier” by Air Canada, does not mean any extra monies to you.. it’s just another way of emptying Air Canada’s from all of its assets and a new worldwide trend for rich and powerful CEO’s to capitalize on their personal gains.The present Canadian Federal Government (Conservatives) have been consistently taking sides all along with Air Canada and not protecting Canadian families like you and me, as they should be. Ask yourself.. how can a Federal Government allow CEO’s and VP’s to increase their personal annual gains with astronomical amounts while at the same time deepening its employees’ pension funds whole? How’s that possible? Sincerely, do you really think that this applies just to Air Canada’s employees? Wrong! The same smears on you!The rich are getting richer and the poor are getting poorer. Medium class families are rapidly fading from our society!In the last few years.. Air Canada has been outsourcing many employments out of the country so, where do you really think Canadian jobs are going? In solidarity, we ask you to stand-up and voice your concerns to your local MP’s!We, the Flight Attendants at Air Canada, sincerely apologize for all inconveniences caused by our labour dispute. At this point, we’re running out of other promising options/alternatives. This is not what we wanted but, enough is enough!Air Canada.. just give us back what you took away from us, what we worked for and what we humbly and honestly deserve!


Karen W
said

Let me think how much sympathy I have for the AC employees? Oh yes, NONE!Be grateful you have jobs in these tough times! Grossly overpaid as is for their 'don't care' attitudes on flights. Most of them have been there too long and feel much too safe in their jobs giving shameful customer service. Meanwhile-we keep paying more for it?


Sean
said

In this case, no service is better than the service you get on Air Canada flights.


John
said

Strike or no strike you'll get a back to work legislation from our infamous government.


Stand Firm Air Canada
said

Unions are simply out of touch with reality. This is not the economic climate to be striking in, period. Let them strike, like the postal workers did, then legislate them back for less than the last offer from the company. Lesson learned.


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