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Feds eyeing online forums to correct 'misinformation'

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CTV News Channel: Carmi Levy, technology expert
A technology expert says the potential for the government to monitor social media conversations is there, but the question is what is the governments intentions and what do they hope to accomplish with what they find out.
CTV News Channel: Amber MacArthur, Webnation
A new media specialist says although they are late to the game this is a good move by the Tories. She says they must use a good approach where they are very open to conversations and accept that social media is not something they are going to be able to control.

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Date: Sun. May. 23 2010 8:51 PM ET

The next time you post an opinion in an online forum or a Facebook group message board, don't be surprised if you get a rebuttal from a federal employee.

The government is looking for ways to monitor online chatter about political issues and correct what it perceives as misinformation.

The move started recently with a pilot project on the East Coast seal hunt. A Toronto-based company called Social Media Group has been hired to help counter some information put forward by the anti-sealing movement.

The Department of Foreign Affairs and International Trade has paid the firm $75,000 "to monitor social activity and help identify ... areas where misinformation is being presented and repeated as fact," Simone MacAndrew, a department spokesperson, said in an email.

The firm alerts the government to questionable online comments and then employees in Foreign Affairs or the Department of Fisheries and Oceans, who have recently been trained in online posting, point the authors to information the government considers more accurate.

It appears to be just the beginning.

The seal hunt pilot project was set up in part "to establish foundations and recommendations for future programs and campaigns to use social media as another way to listen to, inform and engage with Canadians," MacAndrew added.

For some, the move to online monitoring was to be expected.

"I think we're seeing the government recognize that millions of Canadians are actively participating online in social networks," said Michael Geist, a law professor at the University of Ottawa who specializes in Internet law.

"We've had Facebook groups in Canada that have grown to the tens of thousands or hundreds of thousands of people, and they've clearly had a direct impact on public policy."

Geist himself launched such a Facebook group in 2007. He managed to get more than 84,000 members to help denounce a proposed copyright law that critics said would have restricted the way in which people use, copy or share books, movies and music they purchase. The bill was eventually put up for public consultations and is expected to be reintroduced in Parliament in the coming days. It remains to be seen, however, whether the online group managed to convince the government to alter the bill.

The commercial seal hunt might be an ideal test case for government involvement in online debate. The issue has polarized Canadians.

Opponents call the hunt cruel and needless and say seals are sometimes skinned alive or killed as whitecoated newborns. Supporters point out that regulations governing the hunt forbid both tactics and the hunt is heavily monitored. They accuse opponents of spreading lies by having celebrities such as Paul McCartney pose with whitecoat seals, pleading for their protection.

Some groups are wary of government employees being paid to post comments.

"I would certainly hope they would be up front about who they are," said Sheryl Fink, a senior researcher with the International Fund for Animal Welfare, a group which has long opposed the seal hunt.

"I think it does (help) if it's a link to an actual study. If it's a link to a press release that's got inaccurate information, that's not helping at all. It's, I guess, the distinction between the communications side of the government departments ... and the actual science or data."

Comments are now closed for this story

Robin
said

The Kings of Misinformation want to monitor on-line chatter to correct 'misinformation'? The Canadian government is a complete and utter scary joke foisted upon a disinterested electorate. Should I look out my window to see whether two thugs are walk up the stairs and correct my misinformation? The KGB of Kanada.


Paul
said

As in the USA, you must surely mean 'disinformation'?


Winnie
said

That's a wonderful idea, so often false facts are given by the media,etc and it would be good to read true facts from Govn't after misinformation is repeated over and over on news and political programs. Hope that really happens and good luck to Feds for doing this.


PAC
said

Government 'monitoring' has been going on for centuries. Severe occupations, control of media outlets, infiltrators, wire taps, incarcenation ... now this. As a retired government employee, with experience on both sides of the border, I find it amusing that the government will be 'correcting' our inaccuracies. Historically, the gross national product of governments are inaccuracies and mis-information.Every government in recorded history has either self distructed, or been conquered ... but the lowly consituent carries on. Trace us, track us, superfisicially correct us ... but remember, the elimination of free thought has never suceeded. Never.


reidjr
said

Wendy
No party is any better.


Bill Emery
said

For all those that claim you want the federal government to stop talking and do something then next time elect a majority government. The reason the current government can't really do anything is due to the fact they are a minority government and when they try to change the laws to protect the innocent for example then the left wing nut NDP screams bloody murder for the criminal’s rights. You want cheaper and faster internet... majority Conservative government. Cheaper and more choices in telephone, cable TV and how about cellular? Conservative government! The NDP and Liberals will only sit back taxing and holding back technology. Proof is where the Liberals left Canada the last time they were in power. The Conservatives are simply having a difficult time trying to clean up the corruption that the Liberals left behind. You can’t make changes if the corruption holds the minority government back by threatening to call an election every time they don’t like something. Just remember what a majority Liberal government did to Canada over all those years of corruption. The NDP would do far worse if they ever got into power. Have you ever noticed that these so called protestors you see at G8 and G20 summits are the ones that don't have a job unless you call the under the table money they get paid to protest. These same idiots collect money from the government (i.e. your tax dollars) and all they ever do is bitch about high taxes, global warming etc. Funny how it's their government handout that would suffer if the government actually listened to their stupidity because lower taxes would cut off their 'handout' and so would wasting tax dollars on an 'agenda' of the Gores of this planet to control us.


Jack R
said

Harper's and the CPC's own personal propaganda agenda. Oh wait. Now the big bad thought police will come after me.Canada has become a police state.


Dr. M
said

In most democracies, the role of the media is to act as a critical examiner of governmental spin and propaganda. On these sites, people act to criticise or defend government policies, acting as their own regulators. But why should my tax dollars be spent to spin the news in the government's favour? We have Professor Pye Chartt, Linda in Vancouver, Portes and other right-wing supporters doing that already. We certainly don't need more of this nonsense, paid for by our own money, to misinform Canadians about what our government is doing. The government ought to stick to passing laws, not spinning the news in its own favour. This is one step away from Pravda, or Dr. Gobbels. It reminds me of Sarah Palin complaining about the "lame stream media" because when the reality of right-wing ideas is exposed, the only defense is to shoot the messanger. Or become part of the media, like FOX news in the States being simply an arm of the Republican party. What does the desire of the Conservatives to "correct" our opinions tell us about the Conservative party and its real agenda?


Steven Dube
said

Stop wasting my tax dollars.


Ming
said

Oh boy! So if my opinion is Harper is a dictator, now he's going to tell me he's not. Would he be honest & tell us he's a control freak. The cons are a joke wasting our tax dollars & making us look like a 3rd world country on the world stage.


James
said

A huge waste of our tax dollars, Harper has no business sticking his nose in our comments.


Wendy
said

Most comments are opinions so now Harper the dictator wants to tell us his opinion, I already know what that is & don't agree with his opinion. But hey if it helps to straighten out the misinformed right it won't be so bad, they won't vote for him anymore.


lloyd macilquham
said

"The firm alerts the government to questionable online comments and then employees in Foreign Affairs or the Department of Fisheries and Oceans, who have recently been trained in online posting, point the authors to information the government considers more accurate. "Now, do these government employees who do this posting do it under their real names nand/or, the Federal Government department they are working for.Or, is this some kind of Con to promote Harper and the Con's party at the tax payers' expense. Yah, like Harper would ever dream of doing that kind of thing. Oh, I forgot the two CTV articles today:"PM used government jets over 50 times to sell stimulus" & "Flaherty's late-night flight raises questions"And like a die-hard Con would be so duplicitous as to not give their real name when they post a comment somewhere. Lloyd MacILquham cicblog


Louisa
said

You mean I can get a salary and a pension for posting stuff online? Holy hannah, where do I sign up? Why should all these other people in Ottawa screw over taxpayers, and not me? :P :P :P


Gary
said

People should be required to enter their full name and phone number and city/State they reside in, just as one is required to do before a newspaper will print your comment. Too many people hide behind anonymity not only when giving out fraudulent information but also the large amount of hate speech I see on the internet.


Dan in Quebec
said

I posted some energy star information on a home energy forum website that I received from the federal government through a federal government employee via e-mail. Since Energy Star is managed by Natural Resources Canada I felt it was important enough to share with others and within 20 minutes of posting the information, a lawyer for the federal government was calling me and asking me to remove the information from the forum or face heavy fines prosecution. That was 10 months ago. BIG BROTHER IS WATCHING.....DON'T KID YOURSELF!


albertaclipper
said

It's really funny to see the Wild Life people worried about science and truth when they're still promoting the lie about white coats being killed. And where is their "science" about the polar bear population declining when the Inuit are saying there are more bears than they can ever remember.


MARG MM
said

Well, there certainly is a lot of misinformation spewed out on some of these sites, so if the Government wants to have people correcting it, I don't have a problem, as long as they identify who they are. I guess anyone against it would likely be the ones spewing out the misinformation, and they don't want anyone to know the real truth. If I happened to comment on something incorrectly, It wouldn't bother me if someone pointed it out, as long as THEY knew what they were talking about.

Sask Voter
said

I think this is just an ego-stroking exercise for Steve....paid online minions to chant his praises.How `Helena` of him.


Larry
said

Animal rights activists are famous for lying. If the gov't. information is factual, then that would be a legitimate function of gov't.If the gov't. spreads false or misleading information then that department and who ever authorized it should be fined.Freedom of Information was designed to provide access to gov't. information, which has already been paid for by the taxpayer. How well is that working?


viral venus
said

Great...an already oppressively partisan government spending my tax dollars to tell me what online opinion I should have on the controversy of the day. The Conservative party should pay for this type of purely partisan activity out of their own coffers. Better still...just pay me outright like the "monitors" you are using and maybe I'll say something favourable about you.


governmentSpy
said

Big Brother , Harper style .


Mike R.
said

This is deeply disturbing... Sure there's a lot of misinformation on online forums (the comments section on the various news here being a prime example), but I'm not at all comfortable with the idea of getting government employees to "set the record straight".


Sask Voter
said

This is just one more way Harper can spend taxpayer's money to do HIS campaigning. If Harper cared one bit about getting the "truth" out, he sure has a strange way of going about it. This is the most secretive gov't in Canadian history and information doesn't exactly flow from the PMO.Who's going to be regulating these "employees" to ensure that they're being truthful? How will these people be identifiable to us as Government Chat Monitors? If they work on behalf of the PMO, what standards will they be held to? If they're caught spreading misinformation, will there be consequences? Who do these people report to? What are the employment requirements? Will these employees correct all errors or just the ones that benefit the Harper gov't.? What information are these employess privy to? Will they simply be regurgitating PMO talking points?Don't confuse "corrected information" with the truth. Just because Steve says it's true doesn't make it so. I'd like to see this gov't working FOR Canadians instead of always having the focus on what they can do for their OWN benefit.


Bubba from Ottawa
said

@MITCH: Politicians unethical....no...can't be. I mean jeez...they are the epitome of unethical. They made the word.

So now they hire some Consultants to waste time telling us what we already know. Oh, I guess it's the SPIN they want.

They won't make better laws to protect us from losses in our pensions due to business bankruptcies, but they will pay our money out to consultants to spin out more lies to us. Go figure.




Havelock Heavy
said

And who is going to check up on the bureaucrats to make sure they are not spreading their own disinformation campaign. STOP already. Enough is enough. The Harper propaganda machine has got to be stopped!


Styledriver
said

$75 K to monitor social media? If DFAIT and DFO can respond to people's comments, why can't they monitor too?What a phenomenal waste of my tax dollars!


Pissed Canuk
said

@reece: Don't forget that they steal everyone elses ideas, make like they are theirs, draw up laws to make us think they are supporting our needs, then kill them by proroguing parliament.

Dirty Tricks aka Proroguing Parliament, Listen & Talking but not DOING, and Now more talking in public forums but not doing.

All the talking, and listening in the world won't FIX anything. The FIX is in the DOING, you know, verbs, DO, GO, MAKE, BUILD.

I hope they actually come out here to try to reply...can't wait to eat those suckers alive. Step up to the plate. Dare you.

Good going reece.


island girl
said

Seems to me I learn a lot more from readers postings than I do from 'official' releases. What happened to freedom of speech? Where is the line drawn between 'correcting misinformation' and planting propaganda or stifling opinion? Seems like Big Brother....


reece
said

The Dear Leader is displeased and wants to set the record or his version of truth straight. Actually they´ve already planted their people in forums and have also have been caught pretending to be ordinary Canadians calling in radio shows praising Harper. Seriously, Harper, Canadians already know what your position is. It´s pretty much bereft of original ideas. If you aren´t busy plagerizing other world leaders´ speeches, you are busy hacking Paul Martins economic regulations making it seem like YOU were the one who helped keep Canada safe from the economic turmoil. But people will remember how in the 1990´s it was YOU and your lobby group who criticized Canadian regulations calling it a hinderance and how we ought to join the major leagues. Thankfully liberal policies under Paul Martin prevailed and your efforts failed. Are you now gonna have some agent respond to my post and claim otherwise? Please, mate, just resign and stopping snooping on Canadians.


Mitch
said

This will be 100% unethical if they do not clearly indicate with each & every post that they are on taxpayer coin (even if the commenting is contracted out).


Pissed Canuk
said

All I can say to the Feds, is instead of more talk, perhaps you should concentrate your efforts at DOing things about our problems, rather than inflicting more TALK on us.

We Canadians are getting real real tired of hearing you guys talk, but getting nothing done.

It's time to DO. Where is the DO?

Wanna take your shots at us, be ready to take some flak yourselves. We've been kind to you guys so far.

Git your butts in gear, and start working!




Sharon Trusty
said

The Federal Government should be concentrating on "monitoring" its own members rather than stiffling public opinion and throwing out more politically motivated double speak.


Henry Wysmulek
said

The Canadian Taxpayers Federation's Facebook page, “Make Canadian MP expenses public,” had about 2,000 fans as of Friday afternoon and a petition to open the books on the group's website had nearly 8,000 signatures. Sign the petition if you believe in accountable government!

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