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McDonald's Canada to spend $1B to renovate stores

john betts, mcdonalds ceo, micky d's renovations, canada mcdonalds john betts, mcdonalds ceo, micky d's renovations, canada mcdonalds
john betts, mcdonalds ceo, micky d's renovations, canada mcdonalds

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Date: Wednesday Sep. 7, 2011 2:21 PM ET

TORONTO — McDonald's is spending $1 billion to renovate all its Canadian locations in an effort to make its restaurants look cozier, raising the stakes in Canada's quick-service wars.

The fast food giant plans to spruce up 1,400 stores by next year -- tearing out the old plastic interiors, and replacing them with leather furniture, plasma televisions and fireplaces.

Exteriors are also getting a fresher look as the traditional McDonald's red roofs are replaced.

The announcement, made Wednesday, follows a similar facelift program announced in the United States earlier this year.

The chain that built its empire on burgers, fries and milk shakes says the changes are a response to changing customer habits in Canada's $19-billion per year fast food industry. Consumers increasingly hang out in environments akin to coffee shop Starbucks, which offers sofas and free wireless Internet.

"People tend to linger a little bit more in restaurants today. They want to enjoy their meals take a break from the busy lifestyle that they lead and we think our restaurants today are certainly doing that a lot better than in the past," McDonald's Canada CEO John Betts said.

The Canadian redesigns are based on formats used by McDonald's in Australia and parts of Europe. Construction is complete in some restaurants in Toronto and Montreal, and Betts said renovated stores have already succeeded in bringing in more customers.

"The business we've been enjoying from our reimaged restaurants or remodelled restaurants is close to double digits," he told The Canadian Press in an interview at one of the renovated stores in Toronto's east end.

That's higher foot traffic than the average. Analysts say annual growth in the quick service restaurant industry is normally between two and three per cent per year.

Betts added that while the chain is trying to make the restaurants more comfortable and inviting, it is also increasing fire power in the kitchen to offer new menu items, is enlarging the drive thrus to make them quicker, and will add McCafe products to a "large portion" of those stores. That includes fruit smoothies, pastries and higher-end coffees like lattes.

McDonald's (NYSE:MCD) said its renovations are a response to customer and store owner feedback. Remodelling stores is just another way the company is keeping up with changing times as it tries to shed its old fashioned image and become a healthy and hip hangout.

Accordingly, the chain has introduced new menu items like oatmeal and grilled chicken wraps, and offers free wireless Internet access across Canada. This month, McDonald's Canada also said it would revamp its children's Happy Meal by adding a serving of strawberry yogurt and a smaller, 31-gram serving of fries that contains 100 calories.

It comes at a time when major Canadian-owned rival Tim Hortons (TSX:THI) is beefing up its food offerings as fast food chains fight for a piece of Canadian spending.

Retail analyst Brian Yarbrough of Edward Jones said a cross-country renovation that includes McCafes is the right business move as McDonald's tries to better serve changing customer tastes in Canada's "cutthroat" fast food industry, where players face heavy competition from long-established chains.

"I think retailers are always are looking to innovate and move forward, because if you stay stale, the next thing you know, another competitor will be taking your customers," he said, but added that while renovations may bring new customers in, what's more important is having innovative products that will keep them coming back.

He said McDonald's Canada is nowhere near to matching the stronghold it has in the breakfast market in the United States, and while McDonald's is trying hard to achieve the same results in Canada, it is has so far been unable to chip away at Tim Hortons' dominance in the coffee industry. Meanwhile, analysts keep pressing Tim Hortons about the growing McCafe presence in Canada and the threat it poses.

Tim Hortons has said it plans to "vigorously defend" its position as the coffee market leader in Canada as competition from quick service restaurants like McDonald's heats up while they all try to capture a bigger share of the lucrative breakfast and snack markets.

McDonald's has given away 50 million free cups of coffee in the last two and a half years in an attempt to steal away market share from Tims, which Yarbrough said dominates 45 per cent of breakfast sales. Tim Hortons has about 3,200 locations in Canada, compared to 1,400 operated by McDonald's.

Betts hinted that additional future coffee giveaways could be on the horizon in Canada.

McDonald's isn't the only quick service restaurant to get a facelift as it fights for customers.

In June, Soul Restaurants Canada Inc., the new operator of more than 200 KFC restaurants in Ontario and British Columbia announced an "aggressive renovation initiative" but didn't provide further details.

Burger King has begun swapping its generic fast-food feel for sleek interiors with rotating chandeliers and TV-screen menus and "burger bars," -- some of which serve alcohol -- aiming for a vibe that's more sit-down than drive-through at its worldwide 12,000 locations.

Meanwhile, some Canadian malls and retailers have launched their own renovations in time for 2012.

Major U.S. retailers, department stores and mall moguls are starting their Canadian renovations now so they will be ready in time for 2012, when consumers are expected to begin opening their wallets wider, creating huge demand for new shops and outlets as the economy is expected to grow.


Comments are now closed for this story

Mike
said
0 0

The ONLY reason I go to McDonalds is for my son. Now with all the TV's and fireplaces the place is cramped and uninviting. There are half as many tables and the ones that are there have some stupid TV screen on them that makes eating at them cramped. We'll be switching to Burger King or Wendy's now, very poor choice McDonalds.


Amnanda C
said
0 0

What a waste of money! They should be implementing recycling, start serving edible food, & give their staff a raise. Then maybe I'll eat there!


IanInregina
said
0 0

as a person who owns property next to a MacDonald’s in Regina, I would prefer they eliminate 24hour drive troughs and hire security to stop riffraff and degenerate teens from hanging out in the parking lots. They vandelise, cause trouble, squeel out (burning out their tires) at 3:00AM


mac
said
0 0

so far some of the renos - the grey -yellow and white are NOT appealling - in fat i think it looks tacky and UN-INVITING ! - sure they have to cater to kids too - but i prefer "warm and fuzzy" feelings when I go to a family restaurant... whether it be fast food like McDonalds or a 'proper' restaurant- we have gone to this Urban sleek trend which i find cold...as for the food - needs to clean up and get rid of as much fat as is possible in a "fast-food "environment !


thetruth
said
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McDonalds small = Tim Horton's/Wendy's medium.Value menu at McD's $1.39 : Value menu at Wendy's $1.89.The quality of food at Wendy's consistently declines offering less for more.McD's stayed the same or has even slightly improved. Wendy's charges extra to get medium Drink/Fries in a combo. McD's does not. Result: I practically never go to Wendy's.


TheOtherLowellInBC
said
0 0

Good for them. I favor McDonalds coffee over Tims and their salads are top notch. Occasionally eat the chicken mcnuggets too but stay away from the burgers and fries.


Dixie from Alberta
said
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renovate the food as well. Less sugar, salt & grease would go a long way.


belly ache
said
0 0

I hope they really make nice washrooms. After eating that junk that is usually where you spend a good portion of your time. my guts are churning thinking about that food.


Carol in NB
said
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Leather chairs aren't going to take away the grease from their food. The way I see it...spend this much money...how do they recoup? By raising the prices, and making smaller portions, of course. After eating there anyways, it's always a few trips to the loo a couple of hours later.


joe canada
said
0 0

I would be more impressed if they spent the money on making a better menue. the stuff is crap! yuuukkk


mitch in kitch
said
0 0

Wait... people still eat at Burger King? ew...


JS
said
0 0

I hope they begin their renovations with Square One in Mississauga. I would have to vote this McDonalds as the most horrible. One does not go there to enjoy a bite to eat. Tables and chairs always seem to need a good scrubbing. The metal leg chairs absent of their rubber tips lend an atmosphere of a torture chamber with their loud screeching sound whenever they are moved, which unfortunately happens often. I don't know if the thinking here is we have so many customers in this store lined up, let us make this as horrible an experience as we possibly can so they will move along quickly and keep those cash registers ringing!


James in Calgary
said
0 0

Since when do we go to McDonald's for the ambience?


Sam
said
0 0

I prefer McDonalds to Tims any day. Tims is too expensive for what you get, and thae staff are usually unfriendly. Mc Donalds have the newly furbished stores in my area and they are very nice, flat screen TV and all. However I do not like the do it yourself pop server. Kids make such a mess, pop spills everywhere. Now if they would only start serving soup I would be happy.


@ Adrian From Hamilton
said
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I too find I have a problem with wobbly stools after eating at McDonalds. Maybe they need to add some fibre to firm up those stools.


Beth
said
0 0

Refurbishing is nice. But food is what dictates my return visits. Sorry McDonalds & Tim Hortons -- for breakfast sandwiches nothing compares to Burger King's Croissanwich. Wish they sold it all day.


Martin of NS
said
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Mcdonalds here in Dartmouth/Halifax have already been renovated as described. The McDonalds in Europe (Germany and France) has a much larger menu for McCafe, it was odd walking in there and thinking I was in a McDonalds/Starbucks combination store. I'm surprised they hadn't done this sooner in North America....


Alyx Crawford
said
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@Lucy - in fairness to McDonald's, they do give a lot to charity, including running a number of "Ronald McDonald House" facilities for families with kids in Children's hospitals.


Poohbear
said
0 0

I tried a McCafe latte and I'm hooked. Tried Tim's chilled coffee and it tastes like an Ice Cap without the crushed ice. As for the coffee quality, McDonald's beats Tim's hands down. Tim's coffee always tasted burnt to me.


Ron Mcdonald
said
0 0

How many people know that McDonalds is in the real estate business?That's right, McDonalds only opens in spots where it can acquire the land and it has to be financially prosperous.So if ever people wake up and realize how unhealthy processed food is, McDonalds will still be very rich from the strategic land it sells.


Will
said
0 0

A billion dollars being returned to the economy through local contracts (materials, labour etc). And how is this a bad thing?


My own opinion
said
0 0

If McDonald's want to keep customers, how about serving food that contains less calories, less salt, and actually tastes like something we'd eat? The place smells like a grease pit, is an environmental hazard in itself with the garbage it produces, and is costing our health care industry an atrocious amount of money. Decorate all you want. Put up chandeliers! Hardwood floors! Curtains on your windows! None of that will change the slop they pass over the counter.


JB in Ontario
said
0 0

I've always enjoyed the service that I get at McDonalds. I know where my burger dollars are going! Smiles are free!


totaljustice
said
0 0

I just visied a McDonalds in North Sydney that had completed their new renovations and I hope that all the stores aren't like that. I felt like I was standing inside a 1970's motor home complete with the claustrophobic lack of room. Talk about feeling a little too cozy!!!


Renovate the menu first
said
0 0

I think McDonalds should focus more on the quality of the food they serve rather than the atmosphere in the stores. Most of the food on the menu is high calorie, high fat, low nutritional value slop. Perhaps it's not the decor in the stores that's keeping the clientele away, maybe they're all dying from eating that glop.


Jackie Barrett
said
0 0

Too bad McDonald's doesn't charbroil or flame broil their hamburgers like Burger King or Harvey's.If McDonald's wanted to change, they should use a format similar to Harvey's where burgers are charbroiled and consumers choose their toppings.If Corner Brook had a Harvey's in addition to McDonalds, I would go to Harvey's anyday.


footprint
said
0 0

Hard to compete with Tim's for breakfast when McDonald's footprint is so large. Where I live there are six Tim's (two are of the small gas station variety) versus two McDonald's of which one is in a Wal-Mart (not very convenient). They may make a dent but won't dominate like they do in the States.


JB in Ontario
said
0 0

Yes, I believe McDonalds will be around for a long time!


Phil
said
0 0

I was just in McDonald's in Collingwood on the weekend (which has already been renovated as described). I presumed it was just because it's in a ~resort area...but I guess not. I've been predicting the burst of the Tim Horton's bubble for about 3 years...I used to have meals there 2-3 times per week and I think I've been there maybe 6 times so far this year. The price goes up while the quality goes down...I only make a purchase to use the bathroom.


George V.
said
0 0

Now that the fast food restaurants are refurbishing their old digs to make them more attractive and comfortable, when are they going to concentrate on the food, this being the main reason why people go in there. More than half of the customers don't go into the restaurant at all, they prefer to sit in the line-up even if this takes 15 minutes longer.


Adrian from Hamilton
said
0 0

I can not stand those wobbly stools at my local McDonalds. Hope the new furniture is more solid. Do not need the leather. A McDonalds is not a Jag after all.


Lucy
said
0 0

Why dont they leave things as they are and give one billion dollars to cancer research?


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