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The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV) The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV) The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV)

Tim Hortons triage: B.C. patients treated in coffee shop

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CTV News Video

CTV British Columbia: Maria Weisgarber reports
Monday's use of a B.C. Tim Hortons as emergency overflow space at Royal Columbian Hospital has raised serious concerns about the state of the health-care system.

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The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV) The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV) The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV)

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The emergency department at Royal Columbian Hospital in New Westminster temporarily expanded into a Tim Hortons coffee shop. Feb. 28, 2011. (CTV)

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Date: Wed. Mar. 2 2011 8:18 AM ET

An unexpected influx of patients to a B.C. hospital forced administrators to open a temporary emergency ward at an on-site Tim Hortons coffee shop earlier this week.

The Royal Columbian Hospital in New Westminster, B.C., was overwhelmed late Monday night when more than 190 patients were admitted to its ER department.

David Plug of the Fraser Health Authority said the sudden build-up of patients resulted from several simultaneous trauma emergencies, as well as a high number of flu patients and general emergency traffic.

"Due to concerns around congestion, the emergency department and physicians looked at the coffee shop seating area, which is immediately adjacent to the emergency department," Plug said.

A decision was made to turn the Tim Hortons, which had been closed for the evening, into a temporary part of the ER department.

Six beds were moved into the coffee shop, when the Tim Hortons became part of the working hospital from late Monday night into the early hours of Tuesday morning.

The Fraser Health Authority said that up to five patients were treated in the seating area during this time period.

Plug said that the Tim Hortons was "cleaned before and after and there were no communicable disease concerns."

He said that the seating area was more private for patients who would otherwise have been sitting in closets or hallways in the hospital.

Sheldon Glazer, an emergency room physician at the hospital, said overcrowding has been a problem at the hospital for years. But he defended the treatment that doctors provided patients.

"The ironic thing is though that the patients who were moved into the Tim Hortons area probably received better care than the patients who we usually see in the hallways of our emergency room," Glazer told CTV British Columbia.

Despite the level of care afforded to the patients, some hospital visitors, like Shelly Fisher, were shocked about the impromptu decision to treat patients inside the hospital's coffee and doughnut shop.

Fisher's mother received blood work and a heart monitoring test in the converted Tim Hortons.

Fisher expressed concerns that the coffee shop was not the most hygienic location for medical treatment.

"She got an ambulance ride to Timmy's," Fisher said in an interview with radio station News 1130.

"I don't think that's something you can say every day. My God, how low is our health care system going to go?"

Colin Hansen, the provincial health minister, stressed the situation was unusual, but said the hospital made the right decision.

"It does happen from time to time that emergency rooms are under tremendous stress because of the number of patients presenting themselves on that day," Hansen said.

Hansen said the overcrowding was less severe than it was in the past, including when he was the Liberal opposition's health critic 10 years ago.

"They had all the ambulances lined up outside waiting to unload passengers," he said. "Today we have protocols in place where the patients are brought inside, they're cared for, they get the attention of medical staff."

Debra McPherson, the president of the B.C. Nurses Union, said overcrowding is a chronic problem that is forcing hospitals to leave patients in hallways and closets while they are waiting for treatment.

"This is insane," McPherson said. "We can't provide privacy and dignity when they're having tests performed in these types of areas. We cannot assure them that emergency equipment is available, such as oxygen and suction. It's appalling care conditions."

In Ottawa, New Westminster-Coquitlam-Port Moody NDP MP Fin Donnelly told the House of Commons that the incident was proof that the government needed to be more attuned to the health care problems across the country.

"This government needs to order a double-double on the double and wake up and smell the health care crisis in this country," Donnelly said Tuesday.

In response, Health Minister Leona Aglukkaq said the Conservative government had boosted health care by 33 per cent, something the NDP voted against.

With files from The Canadian Press and a report from CTV British Columbia's Maria Weisgarber

Comments are now closed for this story

Rose
said
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The coffee would probably be much safer than the drugs that are prescribed. Having witnessed the personal pain of pharmaceutical screw ups on my husband and the medical community ignores it, I say "Bring on the coffee!"


BA in BC
said
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@ D in Sorrento,

This is definitely a story that should be told so everyone understands, if they don't already, how overwhelmed our healthcare system really is. Stories like this should encourage people to write their MLA's e-mails or letters demanding improvements.

You think you have it bad in Alberta, the system in BC is just as bad, if not more than in Alberta, and we still pay high monthly health premiums with HST, Carbon Tax, etc. Even with a system that receives more funding the Liberal idiots in this province have delisted more services than even the Conservatives in Alberta have. Year after year of high taxes under many socialist governments and we still have a lousy system to show for it. Where are all the conservatives in BC?


Val
said
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The Timmies area was probably the CLEANEST part of the place !! Hospitals are filthy and I've known more people every year that come out with some form of illness after an extended stay at a hospital. I'd be begging for the "Timmies room", haha


chuck
said
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I think it's great that they were thinking on their feet. Unfortunately now, how long until one of these Timmies patients feels they need to do the american thing and sue for improper care etc...
And to Diane, quit pouting about the flu shot, to each their own... flu shot doesn't garner you 100% immunity, it's more like 70% if you're lucky, and that only applies if they "guess" the upcoming strain of flu for the flu season! If they get it wrong, how much protection is it then?
Never in my life have I got the flu shot, and I've maybe had the flu once in my 35 years. For seniors and those challenged with health I would agree to it, but not everyone needs it. remember, this also would drive up health care as it is a free service that must be paid for by someone, and and administered by someone who also has to be paid...


River
said
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On the positive side of this tradgey, they have a fantastic, professional health care team (workers) with positive attitudes to take care of these people in distress. Think about what BC would look like in a natural distaster?


Jason
said
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Why don't they get rid of Tim's and set up that area for overflow if and when it's needed. If it isn't needed keep it closed but ready to go if it is. I don't feel a Tim Hortons is necessary in a hospital anyways. Use the cafeteria to get food and beverages .


D in Sorrento
said
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What a non story. A pathetic story with pathetic negative comments.


Gel
said
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1: it was an unusually high number of patients...any hospital can have a sudden spike and end up short of space and staff.
2: any port in a storm! ...ever heard of that ... very good executive decision...
3: If the administrators, managers, supervisors, lawyers, acountants, consultants and the rest of the bloated overpaid underworked Healthcare beurocracy reall cared about anything but thier fat paycheqies, pensions and expense accounts and were made to run thier operations with real consequences for not delivering the services on time and within budget ... Our healthcare system might stand a chance.


Ashera, Pickering
said
0 0

Hospitals and other medical services, are anything more than a Corporate Business Venture. The top of the food chain take/make the bucks. Taxpayers money is being siphon for them, and not the real cause of the medical services to the people. Therefore, we, the taxpayers are being shafted, PERIOD!


Diane, Mississauga
said
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Emergency situations may not always be easily prevented, however, ER visits for the flu can be if people just get their flu shots! All Canadians would benefit immensely by taking responsibility for their OWN health to alleviate the burden placed on our tax dollars in the form of unnecessary health care uses. The general tone of this article seems to imply that if the government would just do something then all our problems would be fixed! Well how about WE ALL do something and maybe it would help a great deal instead of passing the blame and waiting for mommy and daddy Canadian government to throw some money at it and fix it! Besides, when has that solution ever really worked!?Quit SmokingStop eating deep fried, fatty, nutritionally deficient and processed food. (take a look at the Food Guide your government spends money on! Its actually a valuable resource and much cheaper than one of those ridiculous fad diets.)ExerciseGet your flu and other shots (its the socially responsible thing to do unless u are easily swayed by uneducated conspiracy theorists and rumours unsubstantiated by any quality research whereas the benefits of the flu shot and its safety are well researched and documented world wide by leading scientists and highly educated health professionals!)If everybody did that in this country then maybe even I would have a hard time getting a job as a healthcare worker but it would be worth it!


Amber
said
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The issue is that our health care is struggling...this is true. However, I think an even larger problem is us as patients. Now hear me out. I noticed in the article they mentioned "the flu"...that is the issue. The Flu is not something you should ever visit a hospital for UNLESS you are SEVERELY ill. I can tell you that most people who show up to the ER with a flu bug are only dealing with a standard flu that is untreatable anyways...your body has to work out the virus on it's own. But people show up for every sniffle, ache, or slightly elevated temperature. Canadians take massive advantage of health care. THAT is the problem. Unless you are in dire need of fluids or your are developing pneumonia or something else that is clearly above and beyond a flu bug...STAY HOME! I think it was quick thinking on the hospital staff's part to utilize whatever they could to make sure everyone got care. I agree...a Tim Hortons is not an ideal setting. But it is like another commenter said..if you think you have a right to complain about it...clearly you don't need the care that badly in the first place. When you are truly in an emergency, getting help in a barn yard is better then nothing. So kudos to the staff for quick thinking! And please people...stop going in for cough, colds, and flu. YOU are the problem here!!


TomTom
said
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HAHAHAHAHAHA, well wouldn't you like to there the next morning for a coffee and cookie? Walk out with the flu bug and a dozen doughnuts. Perhaps instead a nurse and doctor should walk thru the emerg department and send all the drug seekers and ridiculous cases home.


medicalheretic
said
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Timmy's is a much cleaner environment than anywhere in the hospital, especially than the ER. Someone is cleaning those tables and chairs and floors in Tim's, when was the last time you saw housekeeping in the ER wiping down the seats after someone left, cleaning the counters and disinfecting the doors?
Yeah, it was smart thinking to use the space and safer for a select group of patients.


Will
said
0 0

Say what you want, it's better than being outside in the cold. For the whiners: have you ever considered the conditions our troops live under, including the field hospitals? They survive that, you can survive a night in Tim's.


Alberta Cam
said
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Some folks appear upset about this. I see the other side. thank goodness that someone had the vision to see some open space and put it to use. Had they not done that, these same people would be whining about the wait time. I'd rather be treated and on my way home, than hanging around waiting for the perfect treatment area. The article says that in many cases the overflow of patients are treated in the open hallway. I would suggest there are likely more risks of contamination in an open hallway with people walking by than there are risks in an enclosed area with less traffic.ER staff can't build a hospital in 10 minutes to solve a temporary overflow - this was creative problem solving. Good Job!


john
said
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FGisher says she had concerns over teh conditions in Timmies. m if she thinks an emergency room is cleaner she is mistaken what with all those snot nosed chikldren running around coughing and sneezing all over teh place. At least Timmies has to meet health department rules for cleanliness. Of course she had the option of leaving if she did not like it.


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