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Dayna Chabot purchased a bogus 32-gigabyte iPad 2 at Walmart on Jan. 5, 2012. (CTV) Future Shop and Best Buy have launched a major fraud investigation after as many as 10 fake iPad 2 models made of modeling clay have turned up in Metro Vancouver stores. (CTV) Future Shop and Best Buy have launched a major fraud investigation after as many as 10 fake iPad 2 models made of modeling clay have turned up in Metro Vancouver stores. (CTV)

Fake iPad 2s hit more major retailers

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CTV News Video

Lynda Steele on more fake iPads
Retailers Walmart and London Drugs confirm they've been hit by a fake iPad 2 scam, a day after Future Shop and Best Buy said they are launching a major fraud investigation into the scam.
Lynda Steele on even more fake iPads
A growing scam involving fake Apple iPad 2s being sold at retail giants is spreading, with more people coming forward to say they've purchased the fraudulent tablets.
CTV British Columbia: Fraud investigation in B.C.
Future Shop and Best Buy have launched a major fraud investigation after as many as 10 fake iPad 2 models made of modeling clay were sold in Metro Vancouver retail stores. Lynda Steele reports.

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Dayna Chabot purchased a bogus 32-gigabyte iPad 2 at Walmart on Jan. 5, 2012. (CTV) Future Shop and Best Buy have launched a major fraud investigation after as many as 10 fake iPad 2 models made of modeling clay have turned up in Metro Vancouver stores. (CTV) Future Shop and Best Buy have launched a major fraud investigation after as many as 10 fake iPad 2 models made of modeling clay have turned up in Metro Vancouver stores. (CTV)

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Dayna Chabot purchased a bogus 32-gigabyte iPad 2 at Walmart on Jan. 5, 2012. (CTV)

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Date: Wed. Jan. 18 2012 12:05 PM ET

Walmart and London Drugs say that fake Apple iPad 2s made of clay are also appearing on their store shelves, a day after electronic giants Future Shop and Best Buy revealed they are launching a major fraud investigation into the scam.

In most of the cases, the popular tablet computers are bought for cash and then swapped out for a piece of modelling clay. The boxes are then re-wrapped and returned to the store, only to end up back on the shelves and resold to other unsuspecting customers.

Future Shop and Best Buy say as many as 10 fake models were sold in their Metro Vancouver locations.  A Victoria resident wrote to say she purchased one of the fraudulent models at a Vancouver Island Best Buy on New Year's Day.

Since CTV broadcast its exclusive story about the frauds on Monday, more victims have come forward and two more major retailers have confirmed they're also dealing with the fake products. London Drugs said it is aware of four incidents in the past month. Walmart officials haven't provided an exact tally, but officials said they are investigating fewer than 10 cases.

Scam artists are taking advantage of the popularity of Apple's latest offering, says Future Shop spokesperson Elliott Chun.

"It's really sad that people stoop to these low levels to take advantage of really hot sellers. As you probably know, tablets were the number one touted gift items for the holidays this year," he said.

Dayna Chabot purchased a bogus 32-gigabyte iPad 2 at Walmart in Langley, south of Vancouver, on Jan. 5.

She recalls being shocked opening the "perfectly sealed" box with her boyfriend once they got home -- and seeing a block of clay instead.

"It was all sealed properly and everything. It was the shape of an iPad. They even had a piece of clay where the charger went and everything. Like, they knew what they were doing," she told CTV's Steele on Your Side in a telephone interview.

Chabot said she was immediately worried about how the retail chain would react when she brought back a hunk of clay that she paid $600 for.

"I understood that it could have easily been us that did it and went back. But they were really good about it at Walmart. They were all just kind of baffled," she said.

Chabot was given a full refund within 20 minutes after speaking with a manager. Her experience is quite different from Surrey resident Mark Sandhu, who said he was treated like a criminal by a manager when he tried to return his fake device to Future Shop on Boxing Day. He has since been given a full refund, an apology and a new iPad 2 after coming forward to CTV with his story.

For its part, Apple says it is part of the investigation, but has refused to comment on any of the frauds.

Both Walmart and London Drugs say the shrink-wrapping on the bogus products was professionally done, so the items did not look tampered with.

Future Shop and Best Buy said their policies on returning wrapped tablet computers changed in early January because of the frauds.

"We still give them the benefit of the doubt that they're coming in for a proper return or exchange … and then we will physically open it up right in front of them as well and make sure every component is there," Chun said.

Chun said in the future all iPads sold from Future Shop's stores will only come factory sealed, direct from Apple.

London Drugs is also adjusting its refund procedures for computers in a bid to prevent any more incidents. Returned computers will now be opened in front of the customer.

"It is unfortunate there are criminals who try to take advantage of our commitment to customer service and our customer-focused return policies," a company spokesperson wrote in an email to CTV News, adding that fraud is a "well-known and unfortunate phenomenon" that affects all retail business.

Walmart calls the scam "upsetting" but said it will not change its policies at this time.

All of the retailers say they are working with their loss prevention officers as well as corporate security to solve the problem.

While Walmart said it is reaching out to local police as a part of its investigation, both the Vancouver police and the RCMP say they've never heard about the scam -- and aren't involved in any probe.

A Vancouver police spokesperson said the matter would be considered civil, that is, handled within the store, until retailers seek police involvement in the process.

Comments are now closed for this story

Simon
said
0 0

It would be smart to start looking with those fellas on Fiverr or similar sites that are offering the knowledge how to get a free Apple stuff...Anyway www.hedgie.net is offering a mounting solution which van be used on working iPads or Clay ones :)


Gman
said
0 0

The reason why the Police havent been involved is beacause as the story states no store has come forward to the Police to report the incidents! Everybody expects the Police to do something but unless you report it the more time that goes by the harder it is for them to do their job!!


huh?
said
0 0

No doubt brought to you by your friendly "motorcycle enthusiasts".... Guess crystal meth and extacy demand is down.....


jobs
said
0 0

ipads r scam anyways...lol


Surrey
said
0 0

The article made it pretty clear that its a civil matter until retailers/Apple want to involve the police in a fraud investigation. I'm sure retailers have to look and see if its an inside job (which cashiers took the returns etc). Similarly, a sealed item does not get its seal broken to be opened and have its contents verified in a return. When you return an opened electronic, then yes they open it. -- as I remember returning a digital camera after using it for 2 days and hating it. On the other hand I returned Guitar Hero 3 after never opening it and it was not opened upon my refund. But as the article says some of these retailers will now be doing that.


future
said
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@DJC because the boxes were wrapped in plastic no reason to open something that looked factory sealed IE: Dvd's come factory sealed u can get refund if u remove the packaging u cannot refund...


annono
said
0 0

i-clay can be fun too!


Buwee
said
0 0

DJC - You might consider reading the story carefully before making a statement like that. As reported in the story - these were shrink wrapped tablets - in other words "UNOPENED" so why would you break open the seal to check?


AL from Canada
said
0 0

That was/is a pretty retarded comment to make by the police.Why the hell would you not be involved in this? Civil or not, who gives a flying crap about the technicalities? A fraud has taken place, you morons. I am not affected but I truly sympathize with the honest customers that worked hard to buy a product that they really wanted. Furthermore, it's no longer one merchant but a few merchants that are getting ripped off. Someone or some people are comfortably enjoying themselves ripping everyone off. You can go straight to hell, if you're reading this.


John
said
0 0

Because they sealed it in plastic after putting clay in the box. Its so simple and has been done for years. Future shop just values the cost of paying employees to check stuff before re selling it as new LESS then scamming and harassing their customers.


Bugs
said
0 0

They didn't check the box to make sure it was all there because it was a shrink-wrapped, unopened box, apparently returned exactly the way it had been bought. The only way to avoid this is not to open all returns, but to open all purchases before they leave the store, then give a receipt saying that all is in order.


MikeJones
said
0 0

Here we going again...people who don't understand the situation jumping to conclusions. People, it's not that difficult. These products were returned SEALED and unopened. The thieves open them up, and then reseal them. No store opens up a brand new factory sealed product, especially a $600 one! Up till now, there has never been a need for it. Read, understand, then comment.


Brian
said
0 0

The retailers are problem.If they can not check to verify that the equipment is in working before they hand over a new one to the costumer then they are the one's a fault and should look at changing their return policies.But like the old saying goes "Closing the Barn Door After the Horses Escape"


DJC
said
0 0

Da! How is it that no one thought to check the box to make sure everything was there and not damaged. I would have thought that would have been standard policy. Da!


Gregg
said
0 0

@ Well - because too many people hate them? As for these iPads, I find it fascinating the scam is so well executed, but so low tech. Someone really dropped the ball on this!


Amar H
said
0 0

Why aren't the police involved investigating this scam???


WELL???////????
said
0 0

Funny there’s never an add to comment when it comes to the RCMP???? Any more why is that?????


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