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One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project. One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project. One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project.

Hand-out cards target Torontonians' rudest behaviours

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Christopher Rouleau the creator of 'Toronto Etiquette Project' discusses why he came up with an etiquette project helping transit users break bad manners.

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One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project. One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project. One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project.

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One of the hand-out cards created by designer Christopher Rouleau as part of the Toronto Etiquette Project.

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Date: Fri. Dec. 9 2011 9:31 PM ET

A Toronto designer is trying to make the city a more considerate place. People who talk on the phone while paying for groceries, stand in the subway doorways, or text while walking -- he's looking at you.

Christopher Rouleau, 29, recently launched the Toronto Etiquette Project, a series of brightly-coloured cards posted on his website, which annoyed citizens can print out and hand out to offenders. Each contains several options that can be selected to show recipients just where they're straying from proper public behaviour.

"Dear fellow pedestrian," reads one card. "Just remember that walking is like driving. Always stay right if slow/stay left if fast/merge properly/avoid stopping/be alert/look both ways while on the sidewalks/streets/stairs/escalators of Toronto."

While some might think the idea of handing out cards to strangers is a little presumptuous, the Saskatchewan native thinks he's not alone in his concerns. A lot of people are simply sick of being around others who don't take the time to consider their behaviour, he said in a phone interview.

"It's definitely hit a nerve," he said. "Everyone has a story to share."

Having lived in Toronto since 2009, Rouleau says he continues to be surprised by what he sees as inconsiderate and often rude behaviour.

"I think people sometimes just forget that there are other people around them," he told The Canadian Press this week. "It's funny in a city as big as Toronto, as populated as Toronto, that we forget that."

Rouleau said he chose a hand-out card instead of something like a poster because he wanted to encourage face-to-face interaction and remind people it's not so scary to speak to others in public.

"It was important it was an engaging thing," he said. "I think cellphones are affecting our communication skills a bit. We opt to not talk to each other."

He said he hopes that people who receive the cards take them in the spirit of societal-betterment in which they were intended. He knows that won't always be the case, but not from first-hand experience just yet. Due to illness and a heavy workload as a freelance graphic designer, Rouleau says he hasn't had a chance to hit the streets with the cards himself.

"I have them in my wallet, if the situation were to come up," he said, noting phone use at inappropriate times is one of his personal public pet peeves.

"I hate generalizing because it's never a good idea, but sometimes when I see people younger than me on their cellphones that gets me riled up."

Comments are now closed for this story

Suzanne F
said

You're going to tell pedestrians how to walk and compare it to driving?Have you ever driven in Toronto? people don't even know to move to the right when they drive.. how could bother expecting to tell pedestrians.I think if you have a beef with someone's etiquette the best way to promote change, is to let them know in a sweet cheerful way. otherwise, it seems passive agressive, snarky and will not bring out the best in the person you are trying to advise.


Laurie
said

It is amazing isn't it? Toronto spouts off to be the height of glamour and sophistication; a city of wealth, growth, and class. We certainly do not see other Canadian cities having to tell their citizens how to behave responsibly and have common courtesy. Maybe the "centre of the universe" folks should take a long pause and see how Canadians outside "the bubble" act on a daily basis. Toronto has a lot to learn.


Pip
said

Can't agree with Mq: just "turning the other cheek" leads to more slaps in the face, and condones antisocial behavior. Remember, your right to do something ends when it impinges on the well-being of others. The Charter notwithstanding, there is much precedent in law to support that point of view..


bill
said

Handing out a "not so greeting" card would go over like a lead balloon. A little naive not to mention potentially dangerous. Might go over well on Corner Gas, but Toronto???


Prof. Pye Chartt
said

Love it. Great idea. Now, if we could only rustle up all the Toronto "Occupy" protestors who destroyed St. James Park (their campground) and felt no societal obligation whatsoever to contribute to restoring it (sod, etc.), the cost of which amounted to $60K but was graciously taken care of by a couple business entities and donations. I'd like to see these "99%" slugs get one of these cards. (It would read: "Misguided Protestor: Just a friendly reminder that you probably shouldn't...Be a hypocrite.")


Ottawa Transit User (Please don't sit on me)
said

This is brilliant! I think we need these reminders on all of our mass transit systems across the nation...maybe even the world!


Dr Umbott Cobsuffer
said

I love this Idea!!!!!! COME TO OTTAWA!!


RS
said

...and little old ladies, stop sticking your fingers in my back to get me to move. Just ask.


Paul
said

I once approached a litter bug on the TTC and was politely told to f-off and mind my business. Don't think your idea will gain you any favors. It may only cause some crazied fool to take it to the next level. Good luck with it though.


Russ
said

If they haven't got it now, chances are they never will. People with good manners are raised properly and those without, will never get it. Handing someone this card will do nothing but create a hostile environment. Not a good way to go about telling someone to behave themselves. Personally, I think the idea itself is rude.


real canadian
said

Oh come on. Yes people are rude. But if you have the time to print this off and give it to someone then you have too good a life with nothing going on in it. I suggest that the government hold cancer treatment so that a.) we save a huge bunch of money and b.) It will give the people who feel this way something real to worry about. Perhaps I contact their place of work so that I can get them fired and put on the street it will be a bonus for these card carriers since then they will have to worry about real things like how to survive instead of idiotic opinions


Steve T
said

As bad as over-perfume might be, it isn't nearly as bad as people with serious b.o.. Come on, take a bath for goodness sakes! If you can't maintain a basic semblance of personal hygiene, please stay off public transit.


Mq
said

I would advise you turn the other cheek in 99.9% of all those 'rude' encounters. This idea of social manners police, hopefully not, might get someone hurt or worse, killed. I'am curious as to what our law enforcement officials consider of the idea. Allot of times they would suggest avoid direct confrontation with a given stereotype. I simply hope those that choose to participate in this futile attempt at policing manners are prepared to deal with this, or at least exercise common sense when issuing these cards. Overall I give this idea about a 2.25 on my bright light scale. And certainly will not be using one any time soon. I'd like to arrive alive that night from work.


Jennifer W, Toronto
said

Interesting idea LOL. While not sure I would have the nerve to hand out a card, one of my pet peeves mentioned in the article refers to the people who stand in subway doorways. I ride the subway to downtown every day; it's crowded and hectic and there are still people who hamper people getting in and out by standing in the doorway.


Concerned Citizen
said

Any ideas on how to use this for drivers on roads and highwaysPeople have forgotten that if a car puts a lane change signal, that they have to allow that car to change the lane instead of rushing not to allow the car to change the laneSignal for a lane change, rather than just swoosh in front of the vehicle leaving that driver to do all the work because of your stupidityAllow pedestrians to go especially in winter before rushing.Drivers please remember it is not a race and nobody is waiting at the other end for you with a medal if you save some minutesPLEASE BE COURTEOUS TO OTHER DRIVERS AND SHARE THE ROAD


peter in mb
said

I hate People who talk on their cell phone while paying for groceries. Its ignorant and rude to both the cahier and to the people waiting in line behind them. Why cant they say to the person on the phone that they will call them back in 2 min.


jack
said

Shouldn't floss? And he calls himself a designer...


Bob
said

Arn cue the comments on how "this shouldn't be news". Get over it.


Steve T
said

Eat smelly food? Come on! That's a real slippery slope! What's "smelly food" and who defines it? It sounds like almost an opening for racism!


Patrick B
said

This should be done everywhere. The rudeness on the bus, grocery store and everywhere in general is going down the tube


URU
said

How about adding to the list that Toronto SUCKS also. Not much to do in TO all the same places like a hand full of crappy run down attractions. Toronto seriously needs a make over, so boring. Broken infrastructures, pot holes all around the city, dirty beaches, dirty parks...and the list goes on and on....


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