Canada -   

1
The PlayNow.com website went down for maintenance after introducing legal casino games. July 16, 2010. (PlayNow.com) B.C. has become the first jurisdiction in North America to offer legal, online casino gambling.

Privacy commissioner probes BCLC gambling site after breach

Viewer

CTV News Video

Jon Woodward on PlayNow.com breach
The BCLC has admitted that a computer glitch allowed some online gamblers to bet with other people's money. Experts say the corporation was too quick to launch PlayNow.com.
Mi-Jung Lee on fines for BCLC
A federal financial watchdog is cracking down on BCLC for not properly reporting suspicious cash transactions. The move is designed to prevent organized crime from exploiting the system.
CTV News Extended: Interview with BCLC president
Mi-Jung Lee talks to B.C. Lottery Corporation President Michael Graydon about how the BCLC plans to address issues in the province's approach to problem gamers.

A A |  Email ThisEmail  | PrintComments (1) Facebook   

The PlayNow.com website went down for maintenance after introducing legal casino games. July 16, 2010. (PlayNow.com) B.C. has become the first jurisdiction in North America to offer legal, online casino gambling.

Photos

The PlayNow.com website went down for maintenance after introducing legal casino games. July 16, 2010. (PlayNow.com)

View Larger Image

Date: Tue. Jul. 20 2010 8:52 PM ET

Dozens of gamblers on B.C.'s new casino-style website were able to place bets with other users' money, forcing the site to shut down almost as soon as it was up and running, the province's lottery corporation revealed Tuesday.

The B.C. Lottery Corp. added casino games such as blackjack, roulette and craps to its PlayNow.com site last week, but the service was quickly shut down in the midst of an immediate flood of virtual gamblers.

It has remained offline as the Crown corporation investigated a glitch that led some users to be suddenly and inadvertently logged in as others. The corporation was still working on a fix Tuesday.

BCLC said the increased load caused the switch in some accounts as users played, leading them to place bets with others' money. In some cases, the users were able to see the other person's account balance and personal information.

About 130 people were affected, and the corporation has identified 12 cases in which a user viewed "sensitive" personal information belonging to someone else.

"Some personal information that would be available on a personal cheque was available to other users," BCLC president Michael Graydon told CTV News.

Some $8000 in winnings was deposited into the wrong hands, he said.

"There was a bit of play with other people's money but as we speak right now the proper money is going to other people's accounts," Graydon said. 

In another interview, he said that the gamblers involved have been told of the mistake.

"We have contacted all the impacted players and informed them of what has happened," Graydon told a radio station in Kamloops, B.C., where the corporation's headquarters are based.

He said staff have since reviewed winnings and losses from the time of the breach and applied them to the correct accounts.

Last Friday, Graydon said PlayNow.com wasn't working simply because too many users caused the servers to crash, but the corporation now admits it shut the site down once it learned about the privacy breach.

The lottery corporation said it's working with the province's privacy commissioner to respond, and a third-party investigation uncovered no evidence of hacking.

The privacy commissioner couldn't be reached for comment.

PlayNow.com became the first website in North America to offer legal casino-style games when it added them to its existing roster of lottery purchases and sports betting last Thursday.

The province's social development minister, Rich Coleman, declined comment Tuesday, with his office referring questions back to the lottery corporation.

In announcing the PlayNow.com expansion last week, Coleman said British Columbians gamble an estimated $100 million a year with offshore gambling websites. He said the province wants to encourage those gamblers to spend that money in B.C., where the government can redirect the profits to services like health care and education.

Coleman also said using a government-operated website would insure their information is protected by the "highest levels of integrity and security of any system in the world."

Shane Simpson, the housing and social development critic for the Opposition New Democrats, said the breach suggests the lottery corporation didn't do its homework to ensure the website would be secure.

"That raises real questions about whether the lottery corporation and the minister rushed into getting this thing out there," Simpson said in an interview.

"It's another of these issues that raise questions of confidence."

Meanwhile, the lottery corporation was also facing criticism Tuesday after the revelation it has received hefty fines from the federal agency that monitors money laundering and terrorism financing.

The lottery corporation confirmed the Financial Transactions and Reports Analysis Centre of Canada -- also known as FINTRAC -- fined it more than half a million dollars for more than a thousand infractions related to reporting requirements.

FINTRAC says there are a number of ways criminals can use casinos to launder money, and requires casinos and provincial gambling regulators to file regular reports to help track suspicious activity.

Click here for a speech by FINTRAC's director on efforts to combat money laundering.

Graydon suggested the fines were merely administrative rather than an indication anything nefarious was happening.

Most of those, too, were blamed on a computer glitch that sent filed reports back to B.C. Lotteries. By the time they were re-sent, they were late, he said.

But they weren't all the computer's fault.

In about 230 cases, casino staff failed to obtain enough information from people spending more than $10,000. For such large transactions, the casino is required to check ID and ask a number of questions, including what the person's occupation is, but the reports submitted didn't include detailed enough information.

Do you think your PlayNow.com account has been hacked? Email us at bconline@ctv.ca. We want to hear from you!

Comments are now closed for this story

bc grrl
said

i have a simple cost effective solution to this issue...SHUT IT DOWN! online gambling is an awful way to prey on those who are mentally ( it's in your head, many people can walk away but these people can not!) not capable to deal with their issues! to allow a person to gamble an obscene amount of $$$ (on credit of course!) and take profit from them is criminal! CRIMINAL! is the leadership hearing it's people??? what you are doing is wrong and having security issues this early on is a sign if bad things to come! shut it down, save yourself the embarrassment of future breakdowns and save your electorate, that is your duty to those who pay your way!


Share with your social Network:

Facebook DIGG Newsvine Delicious Twitter StumbeUpon Reddit Yahoo! Buzz

 

Advertisement

Contest

Today's Canada Stories

Labour Minister Lisa Raitt appears on CTV's Question Period on Sunday, May 27, 2012.

Raitt: Ottawa prepared to step into CP Rail dispute

More   22 Comments 22    1 Video(s) 1

Pedro Gonzalez bangs his pot in support of the growing protest movement that started against tuition fee hikes in Montreal, Friday, May 25, 2012. (Ryan Remiorz / THE CANADIAN PRESS)

Focus of Quebec protests swells beyond tuition hikes

More   11 Comments 11    1 Video(s) 1

Most Talked about Stories

It is about time - as a grandparent I have watched our kids (who were allowed to fail although I do remember some nagging on our part) learn, I have watched our children now micro-manage their children. A big part of it is the fact that there are predators out there and an extreme reluctance on the parents part to alllow freedom that might result in the children becoming victims.

Harvey

Parents must learn to stop meddling, author urges