Which devices does CTV GO support?

CTV GO supports the following: iPad, iPod and iPhone running iOS 7.1+
Android tablets and smartphones running version 4.0+
Windows desktop, tablets and smartphones running version 8.1
Mac: 10.6+: Browsers: Safari, Firefox and Chrome
PC: IE9+, Firefox, Chrome

What Samsung devices is CTV GO supported on?

CTV GO is supported on all Samsung 2012 and 2013 Smart TVs with Samsung Smart Hub. If the CTV GO app isn`t already available in your app list, you can find it in the Canadian Samsung Smart Apps store.

How do I get CTV GO on my Samsung Smart TV?

Locate and download the CTV GO application from your Canadian Samsung Smart Apps store and follow the set up instructions. If you cannot find CTV GO or are experiencing issues with the Samsung Smart Apps store call Samsung support at 1-888-899-7609 or go to http://www.samsung.com/us/appstore/support.

How do I activate or associate CTV GO on a Samsung Smart TV?

1) Download CTV GO from the app store or marketplace of your device.
2) Launch CTV GO on your device.
3) You will be provided with an activation code.
4) Go to www.ctvgo.ca/samsung on your computer.
5) Enter the code displayed on your television (from step 3)
6) Sign in using your Television Service Provider username and password, as you usually sign in to CTV GO and wait for confirmation
7) You should see a 'Success!' message on your browser.
8) You are ready to start streaming video on the CTV GO Samsung Smart TV app!

I do not see a device activation code, what should I do?

If you do not see a device activation code, please select the 'Get New Code' button.

How can I watch CTV GO on my mobile device or tablet?

To watch CTV GO from your mobile device or tablet, simply download the CTV GO app from either the Canadian Apple App StoreTM or the Canadian Google PlayTM store.

Does CTV GO support AirPlay and Chromecast?

Yes, CTV GO supports AirPlay and Chromecast.

What content is available to cast?

All on demand video content is available to cast. At this time live streams are not available for casting.

How do I cast?

I am having trouble casting from my device. What should I do?

When I try to cast a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening?

We do our best to test all videos for casting in CTV GO before it is released into production so the most common cause of skipping in video may be related to your Internet connection. However, if you have casted multiple videos and only experienced problems with one, please contact ctvgo@bellmedia.ca. If you get an error message, please report it to us, providing as much information as possible so that we can resolve the problem.

Does CTV GO have support for other devices?

We are constantly adding new platforms to CTV GO so that you can watch anyway you love watching TV. Check back in for regular updates.

Can I play video on CTV GO from more than one device at a time?

Yes, members of a household can stream CTV GO concurrently on up to four devices, and also watch content via the set-top box at the same time.

How many devices can be linked to one CTV GO account?

You may have up to five devices connected to your CTV GO account at any time.

Can I use CTV GO when travelling in Canada and the U.S.?

CTV GO can be used anywhere in Canada on your mobile device or computer., CTV GO is not available for use outside Canada.

Are programs available on CTV GO in HD?

Yes. CTV GO strives to offer users the best possible viewing experience. The video quality we deliver will depend on the content and your Internet connection and device. We'll automatically detect your connection speed and send you the highest quality stream your connection can support.